What are the responsibilities and job description for the Members Services Specialist position at Hassle Free Home Services?
Who We Are
Hassle Free Home Services was born out of a realization that homeownership came with its share of surprises – a never-ending to-do list, constant maintenance, and unexpected upgrades. Since 2003, we've assisted hundreds of homeowners with a simple motto: “one call solves it all.” Our monthly home maintenance and management services are designed to let homeowners reclaim their precious free time. Join our passionate team in our shared mission to create lifelong relationships with our members, transforming homeownership into a truly hassle-free experience.
Position Overview
The Member Services Specialist will oversee the entire member lifecycle, from onboarding to ongoing support, ensuring each interaction exceeds expectations. As the front-line support to our customers, our Member Services Specialist will be responsible for providing best-in-class quality customer service over phone and email.
What You’ll Accomplish
- Customer Onboarding: Maintain a smooth transition from the sales team to the customers first visit through timely and clear communication.
- Member Communication: Manage and triage company email communications through our helpdesk system.
- Resolving inbound communication generated via email, phone text and more
- Initiating outbound communication for visit reminders, visit summaries and more
- Schedule Management: Coordinate daily changes to technician, customer and vendor schedules.
- Project Management: Assist in the coordination of basic project work with our vendor partners.
- Cross-Functional Support: Collaborate with other departments, including sales and operations, to address member needs and enhance overall service delivery.
Who You Are
- At least 2-3 years of experience experience in customer service or sales is required
- A background/interest in home maintenance/handyman work is preferred
- Strong verbal and written communication skills – you love talking to people!
- Exceptional organizational skills with a proven ability to creatively problem solve
- Comfortable with technology (Google Apps, Excel, Quickbooks, our proprietary software)
- Ability to learn quickly on the job
Benefits and Compensation
- Salary range of $55,000 - $65,000/year (commensurate with experience)
- Health/dental/vision insurance
- PTO
- This position in based in our Rockville, MD office
Salary : $55,000 - $65,000
