What are the responsibilities and job description for the Operations Associate position at Haverhill Bank?
Summary:
Performs various duties related to the maintenance of deposit accounts and works with other members of the department to ensure the functions are handled in a timely manner. Customer support for employees as well as customers over the phone with questions and concerns on a daily basis. Processes Fed Returns and resolution of outstanding items on the Federal Reserve. Primary contact for commercial customers with ACH Origination and Positive Pay.
Essential Duties and Responsibilities:
- Provide specialized expertise in the following deposit account areas:
- ACH Exception Item Processing
- Unauthorized ACH/ACH Returns
- Verify ATM/Debit card orders
- Monitoring ACH Origination and Positive Pay customers and their transactions
- Perform daily Operational tasks, some of which include:
- Monitor all ACH/Check Stops
- Monitor Overdraft Privilege Eligibility and Fresh Start Accounts
- Excessive Overdrafts and closed accounts
- Reclamations
- Prenotifications
- Go on site visits with Account Officers to install/train commercial customers with regards to ACH Origination and Positive Pay.
- Responsible for daily reconcilement of Federal Reserve Bank statement.
- Provide expertise, as needed, to resolve complex operational and customer issues.
- May act as a backup for other Operations team members.
- Perform a review of the Overdraft Protection Program for new and closed accounts and monitors aging accounts with follow up phone calls.
- Comply with all applicable laws, regulations and company policies as stated in Bank’s Code of Conduct.
- Perform any other related duties as required or assigned.
Job Qualifications:
- High School diploma or equivalent
- At least 2 years general banking experience
- Must be detail oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills.
- Ability to interact within all levels of the Bank.
- Ability to communicate effectively with a diverse customer base.
- Must possess a good work ethic and attention to detail.
- Ability to effectively communicate information and respond to questions with customers.