Hospice Executive Director

• Bachelor’s degree or equivalent experience and knowledge in hospice or healthcare operations and sales management
• At least 3 years of progressive experience managing operations in healthcare, hospice preferred
• Demonstrated ability to supervise and direct management personnel
• Understanding of business processes and systems that support the healthcare industry
• Experience in changing organizational processes to implement standard methods and practices
• Must have an outstanding interpersonal, communication and presentation skills along with a strong executive presence
• Possess good organization, people and problem solving skills and the ability to multi-task many projects and strategies simultaneously
• Knowledge of business management and a working knowledge of the Medicare Hospice Benefit preferred
• Experience with EMR/Customer Relationship software is a plus

What You Will Do:

• Organize and direct Agency's ongoing functions, including operational and organizational planning, budgeting and monitoring progress toward operational and strategic goals
• Ensure interdisciplinary care is provided while ethical business and clinical practice are maintained
• Direct staff in performance of duties including admission, discharge, transfer, revocation and provision of services to patients
• Ensure documentation of services provided is accurate and timely
• Employ qualified personnel and ensure adequate staff education and evaluation, including orientation, in-service, continuing education, competency testing and performance improvement. Ensure maintenance of personnel records
• Ensure appropriate staff supervision during all service hours and insure support services are available to staff
• Ensure accuracy of public information, materials, and activities
• Maintain knowledge of service systems in the community served by the agency and ensuring services provided are approved by the hospice
• Ensure Agency operates in compliance with federal and state law
• Takes action on reports from regulatory or inspection agencies
• Responsible for supervision and evaluation of family satisfaction surveys
• Manage conflict and complaint resolution
• Implement and monitor effective budgeting and accounting system that promotes the health and safety of the agency's patients and monitors business operations to ensure financial stability
• Ensure adequate space, equipment and supplies are available
• Ensure completion, maintenance of required reports to the governing body and maintain an ongoing liaison with the governing body
• Participate in quality improvement activities including appropriate policies are developed and implemented to accomplish identified outcomes
• Evaluate services and staff against measured outcomes
• Ensure actionable objectives are derived from the evaluation of these services and personnel
• Evaluate program, services and personnel
• Direct preparation of annual report of operations and annual agency evaluation
• Participate in all mandatory staff in-services and meetings
• Timely submission of all documentation
• Conduct all business activities in a professional and ethical manner
• Performance of other duties as required
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

Full Time Employee Benefits:

At Heart'n Soul Hospice we offer the opportunity for you to join a caring company that believes in the importance of supporting our team members so that they are free to provide exceptional compassion and care to our patients. Heart'n Soul Hospice offers a leading employment package that includes competitive pay and comprehensive benefit offerings including medical, dental, vision, short and long term insurance, PTO, paid holidays, 401(k) with matching, tuition assistance, continuing education, company cars to qualified individuals and much more.

It is this Agency’s policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.