What are the responsibilities and job description for the Guest Services Associate position at Helicopter Flight Services?
Job Summary
On-site, part time weekend position available at our new office in Downtown Hoboken, NJ. As HeliNY’s , you will be responsible for ensuring a high level of product knowledge of our services and enhancing the overall customer experience. Working with potential customers, you will explain our services, assist in tour reservations and provide preliminary guidance regarding our helicopter packages and private transportation. You will explain our charter flights that include but are not limited to the Hamptons, NY wineries, Catskills resorts, any many other alternatives.
Duties
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- Provide a genuine and enthusiastic welcome to customers at our store front office.
- Build rapport with guests to understand their preferences and special requests.
- Utilize your knowledge of our services & products to best assist our clientele.
- Communicate effectively with Client Service team for Tour Reservations, Charter Sales, and Destinations team members
- Exhibit strong attention to detail and problem-solving abilities.
Experience
- Experience in hospitality, tourism or aviation is preferred.
- Professionalism with a passion for customer relations.
- Dependability is key for the success of this role.
- A demonstrated passion for aviation.
- Outgoing and friendly personality.
- Self-starter, responsible and dependable individuals with a passion for customer satisf
Join HeliNY as a Guest Service Associate and become an integral part of creating memorable experiences for our clients!
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee assistance program
- Referral program
Schedule:
- Weekends only
Experience:
- Hospitality: 1 year (Required)
Ability to Commute:
- Hoboken, NJ 07030 (Required)
Ability to Relocate:
- Hoboken, NJ 07030: Relocate before starting work (Required)
Work Location: In person
Salary : $20