Member Service Administrator

POSITION: Member Services Administrator

FLSA:Non-Exempt

ADDRESS:1251 Stony Battery, Landisville, PA 17538

SALARY RANGE:Job Grade: 34. Salary Range: $19.00-$21.00 plus health insurance, dental, vision, life insurance, retirement plan, and other benefits per personnel policy.

GENERAL FUNCTION:

The Member Services Administrator works under the direction of the Membership Director. The position will assist the Membership Director in the selling and processing of all memberships. This includes giving tours, participating in promotions and daily communication with members and prospective members.

KNOW HOW:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Education – High School Diploma with three to five years’ experience in customer service.

· Language Skills - Ability to demonstrate excellent communication skills and possess a passion for delivering exceptional customer service. Must demonstrate excellent interpersonal skills and work with all employees and members. Ability to present information in a clear and effective manner and respond to questions from employees, managers, members, and the general public.

· Mathematical Skills - Ability to calculate figures, percentages, and amounts.

· Reasoning ability - Ability to address complaints in a positive manner and resolve practical problems. Ability to interpret instructions furnished in written, oral, diagram, or schedule form.

· Computer Knowledge- Ability to work in both Word and Excel.

PRINCIPLE ACTIVITIES:

Under the direction of the Membership Director, assist in creating and implementing successful membership promos and member driven events.

• Assist in maintaining an atmosphere that motivates long-term member participation and retention.
• Day to day responsibilities include:

Giving tours and providing the information needed for membership options.

Processing all online memberships

Renewing and adjusting memberships

Reviewing of all memberships processed at the front desk.

• Assist and attend special events where there are membership opportunities.

EFFECT OF END RESULT

To provide quality customer service in the membership office while aiding in the growth, retention, and future opportunities in the membership department.

JOB SPECIFICATION

Physical Demands – The physical demands described below are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand,

walk, talk, or hear. The employee must occasionally lift or move up to 50 lbs.

Assistance may be made available.

Must have a valid driver’s license and your own transportation to and from the recCenter as well as the ability to occasionally travel to local businesses for membership promotions.

Work Environment – The work environment characteristics described are representative of those the individual will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in this work is usually moderate. There will be times when the employee must be able to handle numerous tasks simultaneously due to the nature of member usage in the facility and telephone inquiries.

Work Schedule- This position requires a 40-hour work week. Primarily weekday hours between 10 am-7 pm with occasional adjustments for promos and special events.

TARGET DATES: Deadline for applications January 23, 2025

APPLY TO:

Hempfield Area Recreation Commission

Attn: Catherine Hamby

1251 Stony Battery Road

Landisville, PA 17538

E-mail resumes to: chamby@hempfieldrec.com

BACKGROUND CHECK:Please include with resume a minimum of three references. At least one personal and one professional references. PA State Police, Child Abuse, and FBI clearance required.

FACILITIES:110,000 sq. ft. facility on 22 acres. Facility consists of 6 indoor tennis courts, fitness center, full size gymnasium, 25 meter six lane swimming pool, outdoor feature pool and wading pool, three fitness studios, four locker rooms, 10 outdoor tennis courts,1 conference room and administration offices.

BUDGET:Organization budget is $6 million.

STAFF:Hempfield recCenter has 150 staff – 14 full time staff. Staffing increases to nearly 250 over summer months.

ABOUT US:Hempfield recCenter is a municipal recreation not for profit organization. We serve the residents of East Hempfield Township, West Hempfield Township, Mountville Borough and East Petersburg Borough and Hempfield School District. Our service area is comprised of approximately 45,000 people.

VISION: To create a bright future for the Hempfield community.

MISSION STATEMENT: Engage people through programs and services that develop healthy lifestyles, enhance well-being, and connect the Hempfield community.

CORE VALUES: Community- build a stronger Hempfield

Well-Being- nurture personal wellness

Connection- foster relationships

Collaboration- work together to meet community needs

Discover- share a variety of opportunities

Inclusion- invite participation for all

Belonging- create a sense of community

Excellence- deliver the highest quality in all we do

For more information on Hempfield recCenter, contact our visit website at www.hempfieldrec.com

Hempfield recCenter is an equal opportunity employer.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Landisville, PA 17538: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21