Program Supervisor

Job Overview
The Program Supervisor will assist the Program Manager with program operations management to maintain administrative activities and to support day-to-day tasks related to the program including, but not limited to: staff supervision and support, community engagement and outreach, programmatic data tracking to ensure grant deliverables, administrative support, and additional tasks as related to the program.

Responsibilities

• Support the Program Manager with program coordination and activities.
• Provide daily supervision and support of Patient Navigators.
• Provide patient navigation support for complex patient cases.
• Respond to patients’ complaints, concerns and inquiries, when necessary.
• Participate in community outreach events.
• Assist with maintaining programmatic data for tracking, reporting and compliance.
• Monitor program activities, identify opportunities for improvement, and recommend necessary changes to ensure grant deliverables and to support program growth and development.
• Work with the Data Analyst to track and report weekly outreach and referral updates.
• Establish and maintain cooperative working relationships with coworkers and colleagues.
• Possess strong critical-think and problem-solving skills to manage multiple levels of information and responsibilities, and quickly assess complex problems to develop multiple potential solutions.
• Schedule and prepare materials for team meetings and community outreach events.
• Ensure technology is used correctly for all operations (video conferencing, presentations etc.)
• Attend staff/department and external agency meetings.
• Participate in staff training as arranged by the corporation
• Perform additional duties as assigned.

Skills

• Previous experience in a healthcare or social services setting required.
• Fluency in a second language (Spanish, Mandarin, Cantonese, or Vietnamese) is required.
• Previous supervision experience preferred.
• Ability to speak, write, and read English fluently.
• Self-starter with ability to work independently and meet deadlines.
• Strong proficiency with Google Suite and Microsoft Office, and ability to learn new software and processes quickly.
• Knowledge of community resources available in Los Angeles County.
• Ability to work collaboratively with staff and patients from diverse socio-economic, ethnic, and cultural backgrounds.
• Demonstrate effective verbal and written communication. Demonstrate good intra- and inter-personal skills, integrity, and professionalism when working with patients, team members, and colleagues. Maintain strict adherence to HIPAA guidelines and confidentiality with patient information.
• Ability and willingness to work some evening and weekend hours.
• Ability and willingness to travel to different work locations.

Job Type: Full-time

Pay: $27.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $27 - $32