What are the responsibilities and job description for the Manager - eCommerce Operations position at Hermès Paris?
Manager - eCommerce Operations
At a glance
Job Category
Digital - E-commerce, Traffic Acquisition
Years of Experience
Minimum 3 years
Contract Type
Unlimited contract
Job Schedule
Full time
Locations
Office - Corporate NY - 59th Street (77)
Legal Employer
HERMES OF PARIS INC.
Posting Date
11/22/2024, 03:42 PM
About the team
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
AN EQUAL OPPORTUNITY EMPLOYER
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.
Details of the job
The Team:
The Hermes.com team oversees all content and aspects of the eCommerce business. The eCommerce Operations team monitors, analyzes, and partners with multiple stakeholders to optimize the digital platform.
The Opportunity:
The eCommerce Operations Manager will work closely with internal business partners to improve the workflow and drive operational successes based on the established strategy and in support of the department’s ongoing business objectives. This role must maintain knowledge of industry best practices, proactively recommend changes, and assist in implementing new procedures and processes for the fulfillment operations, client relations functions, and retail initiatives through omnichannel.
About the Role:
- Responsible for reporting, escalating, and monitoring large scale site experience outages. QA site daily for operational bugs such as load speed, customer accounts, checkout, etc. Report accordingly and follow-thru to resolution.
- Responsible for price change contributions and pricing audits within Product Information Management system. Responsible for tax code contributions and tax code audits within Product Information Management system.
- Responsible for maintaining system integration of Web Services and ERP Solution relating to flow issues from orders and returns. This includes follow through to resolution with Local/HI Information Systems teams and Product Managers to enhance integration between platforms.
- Perform regular sales reconciliation between ERP Solution and eCommerce Platform.
- Propose best-in-class site enhancements (UX/UI) relating to operational functionality.
- Supports omnichannel initiatives across digital and retail, as directed by supervisor.
- Omnichannel services scope: support pre-production environment testing and post-launch including troubleshooting and reporting of issues as they arise.
- Supports on stock transfers for omnichannel orders and eCommerce sales with up-to-date information on omnichannel orders pending in eCommerce systems, as needed.
- Supports requests for omnichannel optimizations to improve client and retail experience. Partners closely with supervisor and cross-functional stakeholders for implementation.
- Develop partnership with Retail Operations team and collaborate to disseminate company-wide communication relating to eCommerce Operations.
- Monitor and reconcile inventory levels between systems pertaining to non-depletion of stock (held orders, debit failed, cancellation requested, etc.). Identify, analyze, and report discrepancies to IS team for correction and partner on optimizations and system upgrades.
- Conducts regular reconciliation of stocks, identifies discrepancies, makes necessary corrections as short-term solution, and proposes options for long-term solution(s).
- Support department in ongoing inventory management and fiscal inventory.
- All other duties assigned by supervisor.
- Occasional travel to Logistics Center and participation in Operations and Digital seminars.
Supervisory Responsibility:
- NO
Budget Responsibility:
- YES
Decision Making Responsibility:
- YES
About You:
- BA or equivalent, preferred
- Minimum of 3-5 years in a similar role and environment, preferred
- Proficient in Microsoft Office Suite; Advanced Excel Training
- Adept at project management with strong ability to handle complex projects simultaneously
- Demonstrated ability to work cross-functionally
- Adept at analysis of operational procedures and ability to anticipate, outline and explain both positive and negative implications of a given project
- Excellent written, verbal, and interpersonal skills
- Previous Product Information Management system experience is helpful
- Knowledge of French is helpful
The range for this position is $79,123 - $96,706 annually. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
About Hermès
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
Salary : $79,123 - $96,706
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