Job Summary. The Executive Housekeeper / Manager is responsible for overseeing the housekeeping department, ensuring that all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and appearance. This role involves managing housekeeping staff, coordinating with other departments, and maintaining inventory and budgets to ensure efficient operations and guest satisfaction. Key Responsibilities. Le...
Job Summary. The Front Desk Agent is the first point of contact for guests at the hotel, responsible for providing exceptional service during check-in, check-out, and throughout their stay. This role involves handling guest inquiries, processing reservations, and ensuring that all guest needs are met with efficiency and professionalism. Key Responsibilities. Guest Service. Welcome guests upon arrival, ensuring a warm and friendly reception. Perfo...
Job Summary. The Hotel Restaurant Server is responsible for providing high-quality service to guests in the hotel's restaurant, ensuring their dining experience is enjoyable and meets the hotel's service standards. The server will take food and beverage orders, deliver them promptly, and attend to guests' needs throughout their meal. Key Responsibilities. Greeting and Seating Guests. Greet guests as they arrive in the restaurant, escort them to t...
Job Summary. The General Manager (GM) is responsible for the overall management and success of the hotel, ensuring that all aspects of operations run smoothly and efficiently. This role involves overseeing all departments, leading the hotel team, managing financial performance, and ensuring an exceptional guest experience. The GM plays a key role in setting the strategic direction of the hotel and maintaining a positive work environment. This is ...
Job Summary. The Hotel Banquet Staff is responsible for supporting the smooth operation of banquet events held in the restaurant or hotel, including setting up, serving, and cleaning up during and after the events. This role involves providing exceptional service to guests, ensuring that all banquet-related tasks are executed efficiently, and maintaining the quality of service throughout the event. Key Responsibilities. Event Setup. Assist in set...
Job Summary. The Laundry Attendant is responsible for ensuring that all hotel linens, towels, and guest laundry are cleaned, pressed, and folded to the highest standards. This role involves operating laundry equipment, maintaining cleanliness in the laundry area, and ensuring timely delivery of clean items to the housekeeping team and guests. Key Responsibilities. Laundry Operations. Sort, wash, dry, fold, and press linens, towels, and guest laun...
Job Summary. The Housekeeping Inspector is responsible for overseeing the cleanliness and overall appearance of guest rooms and public areas, ensuring they meet the hotel’s high standards. This role involves inspecting rooms, coordinating with housekeeping staff, and providing feedback to ensure that all areas are maintained to the highest level of cleanliness and guest satisfaction. Key Responsibilities. Room Inspection. Inspect guest rooms and ...
Job Summary. The Night Auditor is responsible for overseeing the overnight operations of the hotel, balancing the day’s financial transactions, and ensuring that all guest services are provided efficiently during the night shift. This role involves performing front desk duties, reconciling accounts, and ensuring a safe and quiet environment for guests. Key Responsibilities. Nightly Accounting and Reporting. Reconcile and balance daily financial t...
Job Summary. The Restaurant Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests in the restaurant’s bar area, ensuring a high standard of service and maintaining a clean and organized bar. The bartender also creates a welcoming atmosphere, provides recommendations, and ensures that all guests enjoy a safe and pleasant drinking experience. Key Responsibilities. Preparing Drinks. Mix, garnish, and serv...
Job Summary. The Front Desk Manager is responsible for overseeing the daily operations of the front desk, ensuring that guests receive exceptional service from the moment they arrive until their departure. This role involves managing front desk staff, handling guest inquiries and issues, and maintaining efficient front office procedures to enhance the overall guest experience. Key Responsibilities. Leadership and Supervision. Lead, train, and sup...
Job Summary. The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival. Key Responsibilities. 1. Cleaning and Maintenance. o Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and gui...
Job Summary. The Houseperson is responsible for supporting the housekeeping department by ensuring that all public areas, guest rooms, and hotel facilities are clean, well-maintained, and fully stocked. This role involves assisting room attendants, handling guest requests, and maintaining the overall cleanliness and orderliness of the hotel. Key Responsibilities. 1. Public Area Maintenance. o Clean and maintain all public areas of the hotel, incl...
