What are the responsibilities and job description for the Bilingual Customer Service Representative position at HIGH-END SERVICE?
About High End Service
We love what we do, and it shows. As the hand-picked Premier Partner of Sub-Zero Group, Inc. in Florida and Georgia, our mission is to give our clients the easiest and most efficient repair and maintenance process for their systems. Our teams are regularly trained by and improving their skills from Sub-Zero Group, Inc., enabling us to serve our clients with ease and confidence and allowing our team to innovate a better experience with each visit. We have assembled one of the most dependable, knowledgeable, and friendly teams in the nation and our techs undergo extensive and ongoing training to refine their technical and customer service skills. We care about delivering a personalized experience for each client, with our reputation being one of our standout attributes, serving countless happy customers over the years. High-End Service’s commitment to excellence in service has earned us a reputation as the area’s leader for appliance repair in the nation. Having been family-owned and operated for over 50 years, we can guarantee your personalized experience through stable, trustworthy, and responsive employees, from our Client Experience Agents to our Factory Certified Appliance Technicians, we are here to help you.
Job Description
The Customer Service Team puts a human face on all of High-End Service’s customer touchpoints. You’ll be on the phone, managing email and chat, assisting customers with product and order status questions – as well as being a point-of-contact to resolve the occasional customer issues. You’ll get to know the luxury products we service and become an expert at advising customers. You’re going to be completely empowered to WOW our customers.
We’ll give you the training and tools to perform in a fast-paced, multitasking environment. If you’re a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow.
Duties and Responsibilities
● Quickly identify customer needs and resolve them to handle up to [Number] resolutions per day.
● Retain our customers and ensure their successful use of High-End Service
● Use our proprietary to handle all customer communication in an efficient and friendly manner.
● Become an expert in Sub-Zero, Cove and Wolf products and be able to use this knowledge to resolve customer questions.
● Support parts and technicians by sharing product expertise as needed.
● Remain professional and polite, even when faced with frustrated and angry customers.
Required Experience/Skills
Willingness to achieve goals and self-improvement
Strong communication skills
Able to collaborate with team
Ability to prioritize and multitask
Knowledge of Office programs will be preferred
Nice-to-Haves
● Experience in a customer support or customer-facing role.
● Multi-lingual
Education
High School Diploma or G.E.D.
Pay & Benefits Summary
Provide details on what the candidate will receive in exchange for their work, such as:
● Product training and support
● 100% paid benefits: health, vision & dental
● 401K
● Bonus Incentives
Legal Disclaimer(s)
High End Service is an Equal Opportunity Employer. High End Service will verify employment eligibility of all new hires to work in the United States. High End Service is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at (727)524-2210 to request accommodation through application and interview process.