What are the responsibilities and job description for the IT Application Support position at Hilltop Holdings?
Job Description
Hilltop Holdings is looking for an IT Application Support Administrator to monitor and maintain the efficiency of our software applications and associated integrations. The Support Administrator responds to inquiries from user. They will identify and resolve product issues. Must be able to identify the root cause, taking necessary corrective actions, and providing documented root cause analysis. Must be able to communicate effectively with business and technical professionals.
Responsibilities
- Assist users with application inquiries and issues with timely answers and resolutions.
- Use ticketing system to track and document the details, troubleshooting steps taken, or the steps taken to resolve the issue.
- Drive problem investigation and resolution as required.
- Resolve user issues or escalate to the appropriate support group.
- Contribute to the continuity of services by providing the necessary technical leadership.
- Identify areas for improvement and make constructive suggestions for change.
- Participate in and contribute to new projects, when assigned.
- Build reports and extracts for data integration and data analytics.
- Participate in after hour testing and validation as required.
- Capable of working directly with software vendors to get timely resolutions and enhancements.
- Application administrator to configure and update system parameters to ensure system produces accurate results.
- Integrate and implement system entitlements which will include privileged access, roles, segregation of duty, and role-based access controls (RBAC). Conduct, track and document system user access reviews.
- Participate in Disaster Recovery Exercises for applications supported.
- Assist with Audit and Examiner inquires and request for information.
Qualifications
About Us
Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its three primary subsidiaries, PlainsCapital Bank, PrimeLending, and HilltopSecurities. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth. To learn more, please visit
About the Team
The Information Technology department at Hilltop Holdings is a forward-thinking team dedicated to delivering innovative technological solutions that drive success in the financial services industry. Our department leverages cutting-edge technologies to enhance operational efficiency, customer experiences, and ensure the security and integrity of our systems and data. We are committed to staying at the forefront of technological advancements, constantly exploring new opportunities in emerging trends. Our team fosters a collaborative and respectful work environment. We empower our talented professionals to develop creative solutions and drive digital transformation across the organization. With a strong focus on agility and adaptability, our department is instrumental in enabling Hilltop to stay ahead of the curve in an ever-evolving digital landscape.
