POSITION PURPOSE. Create and maintain a guest-driven hotel focusing on the Hilton Columbus at Easton while supporting the other Easton Hotels when needed. Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotel’s profitability goals while fulfilling the value requirements of the...
Ensure a high level of service, while performing check-in/out functions, processing payments, or providing hotel guests with hotel information or tourist information while maintaining the Hilton Columbus' standard of quality. Answer internal and external telephone calls in a friendly, courteous, and professional manner. Actively coordinate communications within the hotel including emergency procedures, alarms, and life safety, acting as a liaison...
