What are the responsibilities and job description for the Director of Operations position at Hilton Mystic?
Director of Operations
Hilton Mystic is seeking a skilled and experienced Director of Operations to join our team. As the Director of Operations, you will play a key role in ensuring the smooth and efficient running of our hotel. This is an exciting opportunity to be part of a dynamic and growing hospitality company.
Responsibilities- Oversee the daily operations of the hotel, including front desk and housekeeping.
- Develop and implement policies, procedures, and standards to ensure excellent customer service and guest satisfaction.
- Manage and train a team of employees, ensuring they have the necessary skills and resources to perform their duties effectively.
- Monitor and analyze operational performance, identify areas for improvement, and implement corrective actions.
- Collaborate with other departments, such as sales and marketing, to maximize hotel revenue and profitability.
- Ensure compliance with health and safety regulations.
- Minimum of 5 years of experience in hotel operations.
- Hilton managerial experience highly preferred.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Proven ability to make sound decisions in a fast-paced environment.
- Knowledge of hotel operations and industry trends.
- Ability to work well under pressure and meet deadlines.
- Medical, Dental, Vision Insurance after 60 days of employment.
- Paid Vacation and Personal time.
- 401k
- Go Hilton Team Member travel program
About the Company
Hilton Mystic is a renowned hotel located in Mystic, Connecticut owned and operated by Distinctive Hospitality Group. We pride ourselves on delivering exceptional service and providing a memorable experience to our guests. With a commitment to quality and continuous improvement, we strive to be the hotel of choice for both business and leisure travelers. Join our team and be part of our success!
