Career and Financial Navigator

Position

The Career and Financial Navigator is an essential member of our Workforce Development program at the Hispanic Center of Western Michigan (Hispanic Center). The primary responsibilities include serving as an Employment and Training Case Manager, Career Coach/Navigator, and Financial Coach for participants referred for career development, education and training, job placement, and support services. The Workforce Development Navigator will function within internal and external teams to deliver seamless services to the participant and to ensure that positive relationships are maintained resulting in the optimum employment outcome for participants.

Responsibilities

- Conduct one-on-one career development coaching aligned with program requirements, current labor market demands, and individual participant needs, providing accountability, positive reinforcement, and guidance tailored to participants’ goals.

- Interview and assess participants to identify career objectives aligned with their abilities and develop individualized strategies to overcome employment barriers.

- Assist participants with job applications, resume building, interview preparation, and technical support.

- Conduct one-on-one financial coaching sessions addressing credit management, budgeting, banking, and financial planning.

- Provide case management for clients navigating unemployment benefits, labor disputes, worker’s compensation, or appeals.

- Refer participants to other HCWM staff and external trusted community agencies for additional support and services, including housing stability, training, employment assistance, and other social determinants of health.

- Recruit participants for workforce development services and engage employers to build partnerships and increase opportunities.

- Participate in community outreach events and implement innovative activities to raise awareness of services.

- Work collaboratively with the Workforce Development team and other departments to provide a holistic approach to services.

- Attend meetings and training to maintain knowledge of financial and social service issues and share insights to improve service delivery.

- Accurately collect and maintain records of services provided to participants using computer data systems, including intake forms, case notes, data entry, and progress reports.

- Ensure timely and complete data entry for reporting purposes and grant outcomes tracking.

- Provide monthly reports and other required data to leadership and grant managers.

- Provide navigation services for public assistance applications, renewals, and simple forms as needed.

- Maintain confidentiality of participant information and ensure appropriate releases of information.

- Perform other duties as assigned to support the mission and goals of the organization.

Qualifications

- Associate’s degree in human service or related field from an accredited institution or equivalent employment experience.

- Demonstrate ability to communicate in both verbal and written formats to meet position responsibilities. (Must be Bilingual in Spanish both oral and written).

- Ability to work with diverse populations and individuals with socioeconomic challenges.

- Demonstrate knowledge of current employment practices and opportunities.

- Proficiency of Microsoft Office Suite.

- Preferred minimum 2 years’ experience in Human Services, Human Resources or Workforce Development.

- Preferred 2 years work experience with individuals with socioeconomic disadvantages.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person

Salary : $20 - $22