What are the responsibilities and job description for the Hotel Front Desk Clerk position at Holiday Inn Express and Suites Chicago-Schaumburg?
Job Summary
We are seeking a friendly and professional Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests warmly upon arrival and assist with the check-in process.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Manage reservations, cancellations, and modifications efficiently using hotel management software.
- Process payments and maintain accurate records of transactions.
- Address guest complaints or concerns promptly and professionally to ensure guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Maintain a clean and organized front desk area.
- Assist in promoting hotel services and upselling additional amenities to enhance guest experience.
Requirements
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong phone etiquette skills; ability to communicate effectively with guests over the phone.
- Bilingual or multilingual abilities are a plus, enhancing guest relations with diverse clientele.
- Excellent interpersonal skills with a focus on customer service and guest satisfaction.
- Ability to work flexible hours, including weekends and holidays as needed.
- Familiarity with hospitality management software is advantageous.
- Strong organizational skills and attention to detail in managing reservations and guest requests.
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time, Temporary, Contract
Pay: $16.36 - $17.02 per hour
Expected hours: 32 – 48 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Language:
- Japanese (Preferred)
- Chinese (Preferred)
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $17
