Hotel Front Desk Clerk

Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional guest services and ensuring a smooth check-in and check-out experience for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various front desk operations efficiently.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Manage reservations, including modifications and cancellations, while ensuring accuracy in the hotel management system.
• Answer phone calls promptly, providing information about the hotel’s services and amenities.
• Address guest inquiries and resolve any issues or complaints in a professional manner.
• Maintain a clean and organized front desk area to create a welcoming environment.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Process payments and manage billing inquiries efficiently.
• Provide local information and recommendations to enhance guests' experiences.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Skills

• Proven experience in front desk operations or hospitality management is preferred.
• Strong knowledge of phone systems and excellent phone etiquette.
• Exceptional guest service skills with a focus on guest relations.
• Ability to multitask effectively in a fast-paced environment.
• Proficiency in hotel management software is an advantage.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members.
• Detail-oriented with excellent organizational skills.

Join us as we strive to provide outstanding hospitality experiences for our guests!

Job Types: Full-time, Part-time

Pay: $10.00 - $11.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Childress, TX 79201 (Required)

Ability to Relocate:

• Childress, TX 79201: Relocate before starting work (Required)

Work Location: In person

Salary : $10 - $11