Shuttle Driver (Seasonal)

Summary of Job Description

A Shuttle Driver provides transportation services for hotel guests to and from the property in a safe and timely manner. Responsibilities include operating a shuttle van and assisting guests with lifting and storing guest luggage and items in transportation. Shuttle Drivers must maintain accurate driver logs in accordance with department and company policy and schedule cleaning and maintenance for the shuttle as needed. Shuttle Drivers must adhere to traffic laws and hotel policies, maintain a professional appearance, and provide excellent customer service throughout the journey. Strong navigation skills, a valid B driver's license, and a friendly demeanor are essential for success in this role.

Education/Experience

• Minimum 1 year hotel, customer service, and driving experience.
• High School Diploma or equivalent education required.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights, and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.
• Must have the ability to bend, squat and lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull up to 50 lbs. on a regular and continuing basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
• Safety requirements of PPE as needed for duty assigned and with use of required cleaning chemicals.

Job Responsibilities

• Safely transport hotel guests to and from the property
• Lift and store guest luggage and items in transportation
• Maintain accurate driver logs in accordance with department and company policy
• Schedule cleaning and maintenance for the shuttle as needed
• Provide accurate information to guests in regards to shuttle pick-up and drop-off times
• Verbally welcome and open doors for guests entering/exiting the Hotel front entrance
• Greet guests at their personal vehicles and explain relevant parking information
• Assist guests with directions to various locations
• Recommend dining establishments, entertainment venues, shopping centers, etc. as needed
• Maintain overall cleanliness of the front drive, lobby, valet desk, and surrounding furniture and public space
• Assist with additional Bell/Valet duties as requested
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures
• Follow 4 Keys service standards, standard operation procedures, and safety standards
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations
• Follow safety and security procedures
• Work cohesively with co-workers and all departments as part of a team
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations
• Adhere to attendance and reliability standards
• Additional cleanliness or guest services duties as assigned by management
• Follow all additional duties as assigned by management

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: selectserviceshr@kslresorts.com

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.