Were always looking for talent that believes in having fun. At PENN Entertainment, youll get to be a part of an exciting industry, where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

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• Assists in the set up and break down of events.
• Prepares and serves guests nonalcoholic and alcoholic beverages as needed.
• Enter all orders into micros in a timely matter.
• Anticipate guests needs.
• Follows steps of service as outlined in training manual.
• Totals bill and accepts payment in accordance with all Food and Beverage internal controls.
• Communicates immediately to the supervisor all guest comments or concerns.
• Must be able to adjust to non-consistent schedule.
• Regular participation in scheduled Event Center events is required.
• Completes any task assigned by supervisor.
• Adhere to HCCTR as well as all Food and Beverage Policies and service standards.
• Must deliver ACES Guest Service to every guest during every transaction.
• Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.
• Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.
• Ensure that sanitation in all food & beverage outlets meets and/or exceeds Health Department and OSHA guidelines.
• Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Maintains valid WV racing license, Food Handlers permit and TIPS certification.

• Applicant must possess a High School diploma or general education degree (GED); or three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Must qualify for licensing with the West Virginia Racing Commission.
• Must be able to obtain proper Food Handler Certification.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, and risk of electrical shock. The noise level in the work environment is usually moderate.

Weve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet.

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Equal Opportunity Employer