What are the responsibilities and job description for the SLOT ATTENDANT-PT position at Hollywood Casino at Toledo?
WE’RE CHANGING ENTERTAINMENT. COME JOIN US.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
WE LOVE OUR WORK.
- Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards
- Handling the payment of all manual, hand-paid slot machine jackpots
- Answering questions related to slot machines as well as general property information
- Promoting features of the Slot Player’s Club and assist in slot promotions, as required
- Signing up guests into the Slot Player’s Club
- Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems
- Exchange large bills (currency) for smaller at the request of guests
- Assist with additional technical and service issues, as required
- Answering routine questions from co-workers
- Leading completion of daily tasks within the department or work unit - interacting with others when necessary to achieve desired outcomes
- Providing professional representation at internal and external meetings and events
- Demonstrating abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics - Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program
- Adhering to all Corporate and local policies, procedures, and operating guidelines
BRING US YOUR BEST.
- High school diploma or equivalent
- Must be proficient in Microsoft applications (Excel, Access, Word)
- Excellent written/verbal communication skills
- Excellent customer service skills
- Dedicated team player
- Able to handle multiple tasks, flexible and positive when adjusting to change
- Attention to detail and follow-through - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
STAY IN THE GAME. FOLLOW US.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
