What are the responsibilities and job description for the Telephone Operator - Per Diem position at Holy Cross Hospital?
What you will do / job responsibilities:
Flexibility and punctuality in scheduling inclusive of working varied shifts not excluding days, evening/nights, weekends and Holiday rotations in the PBX and/or Guest Relations departments.
High level of interpersonal skills via utilization of emotional intelligence for effective communication with patients, customers, staff, and prospective clients of the organization.
Receive and handle all incoming phone calls, providing accurate information to callers in line with HIPAA compliance; as well as relaying messages and transferring callers to appropriate personnel, patients, and/or visitors.
Ability to multi-task responding to multiple phone lines and greeting visitors entering the organization; as well as escorting new visitors guiding to various destinations in organization.
Handling of individuals presenting with complaints in a professional and courteous manner by navigating those customers through the appropriate channels to address their concerns, including but not limited to offering Guest Relations Management contact information, utilizing the chain of command to address situations of more urgent necessity, etc.
Computer and IT Savvy with easy adaptability to changes in software and/or functions of various operating systems
Maintaining Main Lobby conditions to assure aesthetics are in line with organization expectations
Utilization of PBX Attendant's Console with expectations of keeping system updated
Ability to oversee multiple alarm systems and employing protocols of alerting the organization to various codes that may occur.
Utilization of overhead paging system in accordance with noise reduction initiatives.
Effective communication with management keeping key personnel informed of pertinent information.
Personal hygiene and appearance maintained to reflect the expectations of Guest Relations associates interacting with various customers of the organization, inclusive of uniform requirements.
Participate in all mandatory education and competencies; as well as meetings or events where Guest Relations and PBX Associates' attendance is required.
Innovative mindset utilizing creative methods of addressing initiatives of cost containment procedures that benefit the organization’s People-Centered 2020 strategic focus of effective stewardship.
Performs other duties as requested by management within job scope.
Minimum Qualifications:
High School Diploma or Equivalent is required
Minimum of 1 year of Customer Service experience in a Hospital and/or Hospitality setting is strongly preferred.
Previous PBX experience preferred
Experience with Microsoft Office including Word, Excel, and Outlook
Position Highlights:
We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
We live and breathe our guiding behaviors: we support each other in serving, we communicate openly, honestly, respectfully, and directly, we are fully present, we are all accountable, we trust and assume goodness in intentions, and we are continuous learners.
Ministry/Facility Information:
A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy.
We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life. We are committed to providing compassionate and holistic person-centered care.
Legal Info:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
