What are the responsibilities and job description for the Receptionist position at HOPCo?
The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.
The CORE Institute delivers integrated, comprehensive musculoskeletal and neurological care. The CORE Institute is built upon a foundation of pioneering research, academics, community service, and a passion for excellence in patient care. The organization continues to be a leader in payor-reform initiatives, and it is at the forefront of systems-based quality programs which drive value and improve the quality of patient care.
Please see below for the functions and requirements for this role at The CORE Institute.
ESSENTIAL FUNCTIONS:
- Presents a professional image and helpful demeanor to our patients and visitors.
- Greets and directs patients and visitors upon their arrival into the Lobby.
- Answers the telephone and direct calls appropriately throughout the facility.
- Maintains full confidentiality of all patient information.
- Assists Facilities and Security personnel in announcing Code Red drills and alarms over the hospital’s P.A. system.
EDUCATION:
High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE:
Preference given to candidates with a minimum of two years of receptionist experience in a medical office or healthcare setting.
KNOWLEDGE:
- Maintains proper telephone etiquette.
- Maintain an understanding and working knowledge of HIPAA guidelines, and the ability to ensure a high level of patient privacy and confidentiality.
SKILLS:
- Professional judgment skills.
- Must be an effective communicator.
- Must maintain the ability to work on an independent basis.
- Must have the ability to recognize and appreciate any patient apprehensions that may be present during the check in phase of the admitting process.
ABILITIES:
- Ability to transfer telephone calls in a timely, accurate manner.
- Ability to project a positive and professional telephone image consistently.
- Ability to display a cheerful and professional disposition to our patients and visitors.
ENVIRONMENTAL/WORKING CONDITIONS:
This position functions indoors in a typical medical office environment in an active public setting.
PHYSICAL/MENTAL DEMANDS:
- Sitting for long periods of time.
- Ability to lift up to 10 pounds.
- Clear and articulate speech.
- Visual acuity.
- Hand and finger agility necessary for typing and computer use.
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