Ponce City Market: Service Manager at H&F Burger

Service Manager at H&F Burger and Hop’s Chicken - Ponce City Market

We are seeking a talented and ambitious Service Manager to join our team of driven and enthusiastic hospitality professionals. H&F Burger and Hop’s Chicken sit in the heart of Midtown at Ponce City Market in a casual and upbeat space, serving delicious food and beverage with gracious hospitality each and every day.

At our restaurants, we know how delicious burgers and chicken can be when cooked to the highest standard, served on freshly baked bread, with an ice-cold Coca Cola or dram of whisk(e)y. We like to say it’s burger time, all the time, serving the same exact one Holeman and Finch Public House became famous for: a griddled double cheeseburger, topped with red onion and house-made pickles, ketchup, and mustard, served on a freshly baked pan de mie bun.

What is the Job?

The Service Manager is a highly skilled position which plays an important role in maintaining positive experiences for our team and our guests. As a manager, you will work closely with the General Manager to hire, train, and motivate staff members, cultivating a passionate and professional team. You will assist in the day-to-day operations of the restaurant, including menu changes, seating, purchasing, and receiving. You are responsible for collaborating with the culinary team on the consistency of presentation and adherence to the recipes. You must be able to have a keen eye to cleanliness and organization of the space and lead  a thriving, organized, and professional team with care for excellent guest experience.

What are the responsibilities?

• Demonstrate knowledge of menu, from the burger list to the whisk(e)y menu
• Conduct ongoing training and hiring to ensure staff members are upholding core values and standards
• Ensuring labor goals are met, helping to achieve or exceed monthly and seasonal sales goals
• Oversee weekly inventory including ordering, receiving, re-stocking and coding
• Set up and maintain a clean, organized front of house according to brand standards; restocks all items as needed throughout shift
• Work as a team player, helping your fellow managers and staff with guest interactions and restaurant duties to contribute to a positive working environment
• Possess the ability to positively and proactively handle guest concerns
• Consistent adherence to the uniform policy
• Reports for duty on time and manages one’s shift, communicating with the management team when leaving their station for breaks or family meal

Our ideal Restaurant Manager...

• Has a passion for food and beverage with a willingness to continue education
• Has a kind, friendly, and welcoming attitude with a desire to serve others and provide memorable hospitality
• Works constructively with their teammates, celebrating one another and lending a helping hand
• Possesses excellent organizational skills with the ability to multitask, manage time and prioritize
• Demonstrates our core values of integrity, passion, respect, and curiosity

What are the requirements?

• 2 years of restaurant management experience
• Working knowledge of Microsoft Word, Outlook 365, and Excel
• Strong financial management background
• Excellent math, reading, writing, and communication skills
• Able to stand for long periods of time; occasionally kneel, bend, and crouch as required to reach items at varying height levels
• Able to work in a fast-paced environment calmly and effectively

We Offer:

• Competitive pay based on experience with performance based raises and promotions
• Medical, dental, vision, life and short term disability for eligible full-time employees
• Paid Time Off and Parental Leave
• 25% discount at all Hopkins and Company restaurants and 10% discount at all Hopkins and Company retail shops
• Ongoing training and education opportunities
• Daily family meal
• Employee referral bonus

If you are interested in applying for this position, we ask that you complete the application fully, including work history, questionnaire and professional references.  Only complete applications will be considered for the posted position. Thank you!