What are the responsibilities and job description for the Account Support Representative position at Horwitz?
At Horwitz, we don’t just offer jobs—we build careers. For over 100 years, we’ve been a leader in HVAC, plumbing, electrical services, delivering exceptional service while fostering a supportive and innovative workplace. Joining our team means working with passionate professionals in a culture built on safety, accountability, professionalism, motivation, curiosity, and a can-do attitude.
We’re committed to your growth with training, mentorship, and advancement opportunities. Along with competitive benefits—you’ll be part of a company that values its employees and makes a positive impact in the community. Join Horwitz and become part of a legacy of excellence and opportunity.
As an Account Support Representative, you will play a crucial role in supporting our Field Service team and enhancing our commitment to customer satisfaction. This position involves managing parts pricing and facilitating small projects while directly interacting with customers to address their inquiries.
Key Responsibilities:
- Collaborate with technicians and customers to develop proposals for equipment repairs or replacements.
- Manage all aspects of repairs, including purchases, deliveries, orders, and schedules.
- Review, adjust, and approve invoices related to repairs, reaching out to customers as necessary to manage invoice payments.
- Track and analyze customer inquiries, feedback, and service history to identify key trends or opportunities.
- Track and follow up on sales leads generated by field technicians.
- Build and maintain long-term relationships with service customers.
Experience:
- Strong verbal and written communication skills.
- Ability to thrive in a fast-paced environment.
- 3 years of experience in the HVAC/Plumbing/Electrical industry is a plus.
- Prior field experience (working with tools, materials, leading projects, etc.) is a plus.
What Sets Us Apart?
- Industry Leadership: Horwitz is a trusted name known for delivering top-quality solutions.
- Employee-Centric Culture: From day one, you’ll feel the support and encouragement of a team that genuinely cares about your success.
- Competitive Benefits: We provide a comprehensive benefits package, including health insurance, retirement plans, supplemental insurance and competitive PTO.
- Community Impact: Be part of a company that gives back.
At Horwitz, you’re not just joining a company—you’re joining a legacy of excellence and a future filled with opportunity.
