What are the responsibilities and job description for the Patient Account Representative - Customer Service position at Olmsted Medical Center?
1.0 FTE - Day Shift
Starting Pay - $20.17 to $25.21 (Based on Experience)
At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life Insurance
- Tuition Reimbursement
- Employer Paid Short-Term Disability and Long-Term Disability
- Adoption Assistance Plan
Qualifications:
- Minimum of an Associates degree in a Business-related field or equivalent experience required
- Excellent computer skills required
- Medical background preferred
- Medical terminology experience preferred
- Strong understanding of business and accounting concepts
Job Responsibilities:
- Answers incoming phone calls from patients.
- Answers questions regarding billing and insurance.
- Establishes payment arrangements while adhering to OMC guidelines.
- Updates demographic information.
- Updates insurance records and files claims as necessary.
- Itemizes patient accounts upon request.
- Documents conversations and events at the account level.
- Documents and forwards billing issues to Coding Team for review. Follows-up as needed.
- Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
- From insurance companies
- Answers questions regarding CPT and ICD10 coding.
- Sends out claim forms as necessary.
- Sends additional documentation for claims as necessary from other internal and external customers.
- Collections
- Monitors Aged Trial Balance through use of Credit and Collections Module.
- Reviews accounts for increase in payments.
- Routes delinquent accounts to 1st Party TAG
- Routes accounts to Collection placement as necessary.
- Working knowledge of collections procedures and FDCPA laws.
- Reviews account credit balances for errors and overpayments. Issues refunds.
- Assists in development and implementation of procedures.
- Attends education and training seminars.
- Sends patient portal invites and new username requests as patient’s request.
- Answers patient calls regarding patient portal.
- Other duties as assigned.
Salary : $20 - $25
