Description

THE OPPORTUNITY:

We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of Technology ® by providing courteous and efficient service for our members. We are a 24/7 Call Center that receives after-hour and overflow calls for cooperative and utility companies across the United States regarding power outages and bill pay. You will never make a sale, call out for collections, or solicit business.

At CRC, you will make a difference in countless people’s lives by being a calm and professional human voice to call when disaster hits, rather than an automated voice message. Your work here at CRC matters to real people and their security!

SCHEDULE AND PAY:

Fixed Starting Wage: $17.00 per hour

Full-time and Part-Time schedules are available!

• 2^nd Shift: Extra $.75 per hour (Monday-Friday)
• Bilingual (Spanish): Extra $1.00 per hour
• Weekend availability (Saturday & Sunday): Extra $2.00 per hour
  • This position requires two out of three weekends scheduled
• Holiday availability on rotation: Holiday pay

THE PERKS

• Great Work/Life Benefits – Paid Time Off (PTO), Community Volunteer Time Off, 6 Paid Holidays, and School Conference/Activity Leave
• Health benefits – medical, dental, & vision plus rewarding wellness programs, gym reimbursements, and on-site fitness equipment.
• 401K with generous company match.
• Tuition reimbursement
• Regular recognition events to celebrate and thank our employees
• Opportunities for Advancement
• Free alarm monitoring for medical, environmental, and security alarm systems
• Supportive and inclusive work culture
• Incentive bonuses

WHAT YOU CAN LOOK FORWARD TO:

• Takes incoming calls for our electric cooperative members. Navigates tools and resources to address the customers’ inquiries properly
• Maintain a high level of service and meets performance targets.
• Maintain composure and demonstrate a calm, professional position while adapting to difficult situations, and uses de-escalation techniques when appropriate.
• Participates in procedure training in the classroom, and on-the-job training, and reviews all available manuals and resources to acquire and increase product knowledge.

WHAT YOU’LL NEED TO SUCCEED:

• Ability to read, analyze and interpret instructions
• Excellent communication skills
• Proven ability to effectively learn/use CRC Link and other software associated with Call Center Operations
• Ability to maintain confidentiality
• Ability to accurately type/keyboard and navigate computer screens with reasonable speed.
• Ability to thrive in our fast-paced, customer-focused environment
• Ability to be flexible and receptive to change

REQUIRED EDUCATION & EXPERIENCE:

• 1 or more years of Customer Service experience required
• Experience in a Call Center setting preferred
• High School Diploma or equivalent preferred
• Employees are required to be honest and trustworthy with a satisfactory background check and drug screen before they start. 

WORKING CONDITIONS:

• The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  While performing the duties of this job, the employee is regularly required to talk and hear; use hands and fingers. The employee is frequently required to stand, walk, sit, and reach. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

  All telephone calls made or received in the Contact Center are recorded and may be monitored for quality purposes. Recorded calls may also be received in follow-up to member/customer questions or concerns and utilized for training purposes.

  The noise level in the work environment is usually moderate.

Qualifications

Salary : $17 - $24