Assistant Director of Property Management

Position Summary:

Reporting to the Director of Property Management, the Assistant Director of Property Management is responsible managing and training Regional Property Managers, Property Managers and Regional Teams. The Assistant Director works closely with the Director of Property Management and Assistant Director of Compliance on compliance, marketing, and budgetary planning and implementation within the department. They will collaborate across company departments and manage collaboration with external providers.

Reports to: Director of Property Management

Provides Supervision to: Regional Property Managers, and Regional Teams

Essential Duties and Responsibilities:

• Supervise, train, and manage a team of regional managers, property manager(s), and assistant property manager(s).
• Ability to be proficient in Real Page, property management software system.
• Achieve mutually agreed operating benchmarks and budgets and diligently pursue cost saving measures as appropriate to ensure that resources are utilized efficiently and effectively.
• Prepare budgets, monitor, and report on budget-to-actual financial and operating performance monthly, and other reports as required.
• Oversee, prepare, and/or deliver affordable housing and WDC/HOC policies and trainings for property management staff to maintain compliance, efficiency, and development.
• Oversee strategic marketing efforts of the department: evaluate resident experience, perform market analyses, and determine mission-focused ways to increase on-time rent payments, reducing delinquencies and mitigating evictions, while increasing resident satisfaction.
• Develop efficiencies and tools to improve unit turn-around to 10 days or less.
• Train and guide staff to ensure compliance with federal, state, and local policy compliance.
• Work closely with Facilities Management to maintain each property.
• Conduct site visits to assess operations at each property.
• Support technology initiatives, assist with evaluating technology needs and implementing technology upgrades.
• Acts as liaison to funding agencies.
• Participate in community safety and collaboration initiatives and respond to related issues as needed.
• Oversee and complete TSP and AFHMP as needed.
• Ability to motivate, monitor, and direct others on a team to help them succeed.
• Assist with day-to-day property management needs.
• Other duties as directed by supervisor.

Other Responsibilities:

• Uphold, model, and promote the corporate culture goals of WDCHOC: Excellent Customer Service, Diversity Equity and Inclusion, Technology & Efficiency.
• Uphold, model, and promote the strategic goals of the company and property management department.
• Provide coverage as needed to Director of Property Management and Assistant Director - Compliance.
• Provide collaborative support as needed to other departments and external customers.
• Collaborate closely with Director of Property Management on all personnel issues.

Education and Experience:

• • Bachelor’s degree in business administration, real estate management, or a relevant field preferred, but able to substitute significant work experience in property management for formal education.
  • Minimum of 5 years related property management and supervisory experience.
  • Excels in Affordable Housing Management software like Real Page.
  • LIHTC recertification experience required.
  • Certifications in the following: Advanced Tax Credit Specialist, Certified Occupancy Specialist, Fair Housing Compliance, SHCM (Specialist in Housing Credit Management).
  • Office management experience required.

Knowledge, Skills, and Competencies:

• Customer/client focused.
• Management expertise in the areas of resident relations, government housing regulations and compliance.
• Knowledge with respect to affordable housing programs, including LIHTC, HUD, other federally- assisted, and all State and local housing regulations.
• Experience creating and managing budgets; financial analysis skills.
• Time management skills and ability to prioritize a must.
• Solid administrative, organizational, marketing, and resident relations skills.
• Ability to communicate effectively, both verbally and in writing.
• Ability to take initiative, exercise judgment, solve problems independently and be self-motivated while working as part of a team.
• Positivity with the ability to see the big picture while executing day-to-day tasks.
• Proficiency in applicable property management software applications along with MS Office Suite, spreadsheets, etc.
• Comfortable working with diverse populations who have a variety of lifestyles and characteristics.
• Bilingual, English-Spanish a plus.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands; and talk or hear. The employee must occasionally lift up to 20 pounds.

Work is performed in an office environment and on housing properties. The noise level in the work environment is usually moderate. Use of phones, computer, fax and other general office equipment.

Occasional work after normal business hours. Use of phones, computer, fax and other general office equipment. Travel required throughout Rhode Island and to Southeastern MA.

$82,000 - $93,000 annually