AVP Claims CEB

Company
HSB
Location
Hartford , United States

Lead and manage a team of Claim Directors and is responsible for a claims team at the division level within the Commercial Equipment Breakdown Unit. Is ultimately accountable for the quality/accuracy of the work product, delivery of exceptional customer service, talent management, and creating an engaging work environment. Responsible for implementing organizational change, managing mission critical objectives, mentoring and developing staff, and driving continuous improvement. Communicate in a manner that drives the organization’s mission, vision, values and strategic goals. Owns team performance trends, conveys a detailed understanding of the opportunities for improvement, and executes existing practices and/or action plans that lead to results within established targets.

Education and Experience

• Bachelor’s degree, MBA preferred or equivalent work experience
• 7 years of insurance experience in a claims operation is required
• Formal leadership experience
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development

Knowledge and Skills

• Sound analytical skills in terms of functional, technical and financial information.
• Ability to understand and effectively analyze HSB coverage forms.
• Expert knowledge of Data Management and Analytics.
• Strong understanding of reserve accuracy relative to claim exposures.
• Excellent customer focus and ability to partner with internal and external customers including, but not limited to Legal, Client Companies, Marketing and Underwriting.

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.