What are the responsibilities and job description for the SERVICE COORDINATOR position at Hugg & Hall?
Hugg & Hall Equipment Company is looking for someone with strong communication and delegation skills to join our team as a Field Service Coordinator. We are a full-service equipment company specializing in industrial and construction equipment since 1956 and were recently named one of the Best Places to Work in 2023 by Arkansas Business. More information about us can be found below or on our website at www.hugghall.com.
ABOUT THE POSITION
Field Service Coordinators function as part of the Service Administration team and are responsible for facilitating field service activities.
In this role, you will:
- Assign and Dispatch Field Service Technicians to various customer locations for equipment repair and maintenance.
- Monitor Assigned Field Service Technicians daily activities including reviewing and coding timecards, tracking job statuses, and recording response times.
- Perform Service Data Entry ensuring all details are input into the correct systems with accuracy.
COMPENSATION/BENEFITS
- Competitive Compensation
- Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
- Generous PTO Plan
- Paid Holidays
- 401k with company match
REQUIREMENTS
- minimum 3 years administrative/clerical experience, preferably in-service related industry
- strong written and verbal communication skills
- accurate and efficient
- High School Diploma or equivalent
RELATED EXPERIENCE MAY INCLUDE: Service Administrator, Service Dispatcher, Warranty Administrator, Office Manager, Customer Service Representative
This position is deemed a Safety Sensitive job for purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma Medical Marijuana and Patient Protection Act and the Louisiana Therapeutic Marijuana Act.
PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS
- This position is in an indoor office environment with a controlled climate.
- This position requires sitting at a computer desk for long periods of time with constant use of a computer keyboard while reading the computer screen.
- This position will continuously talk, hear, and read in verbal and written communication. And will occasionally stand, walk, and reach with hands and arms. This position will continuously use hands to type.
ABOUT US:
PROUD TO BE NAMED ONE OF THE BEST PLACES TO WORK IN 2023 BY ARKANSAS BUSINESS, Hugg & Hall Equipment Company is a full-service equipment dealer headquartered in Little Rock, Arkansas since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana and further servicing the surrounding states, we strive to equip our customers for success. Through our Sales, Rental, Parts, and Service departments, we offer cutting-edge equipment, world-class service, and an unsurpassed parts inventory. From job sites to warehouses, we provide our customers with all their construction, industrial, aerial, and material handling needs, helping them to minimize downtime and maximize productivity. As an employer of over 800, we are keen on building a team that is safe, productive, honest, dependable, and responsible. If you want to build a career with a company where you are valued and well-trained, join us at Hugg & Hall.
Hugg & Hall Equipment Company is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.
