Service Coordinator

Qualifications

• Must be able to communicate intelligently and accurately with customers on technical issues
• In addition, is required to analyze information, exercise problem solving skills and a high degree of professionalism to ensure that both the customer’s needs and the company’s well-being are taken into consideration
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Excellent verbal and written English language skills are required as well as excellent customer service skills
• Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
• Must be able to demonstrate appropriate attitude for the situation when interacting with customers or coworkers
• Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
• Ability to navigate on web-based applications
• Moderate typing skills are required
• Ability to multi-task on computers—typing and comprehending information simultaneously
• The employee must occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

Responsibilities

• You take the day by storm, each day bringing new learning experiences—whether it be a customer need or collaborating on something new with a team member
• Customers require immediate assistance when calling, and some calls are quicker to coordinate and tackle than others
• Your willingness to get the job done for them in a timely way ensures their trust that you are fully capable to handle any situation
• You and your team are engaged in customer interactions your entire shift, solving problems and answering inquiries about service and products for individuals from all backgrounds
• Other duties may be assigned
• Identify and order accurate parts, based on service technician’s notes
• Evaluate homeowner’s repair issues to determine if parts and labor are covered under warranty
• Schedule service calls
• Provide estimated pricing regarding labor and parts
• Collect and authorize credit card information over the phone
• Responsible for assisting with the identification, development, and implementation of programs, policies, and procedures, which support total customer satisfaction
• Answer inquiries via phone and email—responsible for receiving and acting upon all contacts in a timely and accurate manner, relating to any customer concerns
• Maintaining excellent customer relationships with all internal and external customers will be required of this person
• Will be required to develop a basic knowledge of all products manufactured by the corporation (including acquisitions), both current and obsolete
• Similarly, will be required to obtain the knowledge to access detailed specifications of all products
• Committed to following and interpreting established processes in bringing the related issue to a proper conclusion
• Will be expected to maintain a detailed and accurate record of all transactions between themselves and customers, in the event a customer-related problem should arise later
• In addition, will assist with the training of new personnel as added to the department as well as ongoing training for others in the department in the form of mentoring
• While performing the duties of this job, the employee is regularly required to sit and talk or hear
• The employee is occasionally required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl

Benefits

• Employment Type: Full-Time
• Schedule: Monday-Friday, 8am to 5pm with 1 hour lunch break, weekends off!
• Salary: Non-exempt employee, Hourly, paid bi-weekly on Friday
• Insurance: Medical insurance available, beginning the first of the month after 60 days of employment. Health insurance partially covered by employer. Other medical insurance options such as dental, vision, life insurance, short term disability, long term disability, flexible spending accounts, etc also available at employee’s expense.
• Paid Holidays: Seven Paid holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas)
• PTO: Mental and physical breaks are fundamental for the health of our people. PTO starts accruing on your hire date and is available for use after 60 days of employment. PTO is intended to cover any type of time off needed, including sick time, vacation, snow days, etc. Year one accrual max is 10 days PTO and increases based on number of years worked.
• 401k Match: 401k with a 100% match up to 3%, then 50% match up to 5% (4% max match on your 5% contribution). Must meet eligibility requirements including one year of service to participate.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person

Salary : $17 - $19