Service Coordinator

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement

WHAT WE OFFER?

• $18 - $22 per hour
• Growth and advancement opportunities
• Respectful and supportive work environment

This position is for an experienced Service Coordinator who is familiar with home service industry type jobs. Experience scheduling jobs with Service Titan is a must. Knowledge of carpentry, siding, drywall, painting or home improvement project coordination is a plus.

RESPONSIBILITIES:

• Respond to incoming calls, texts, chats, emails and social media messages in a fast paced environment
• Utilize Service Titan to coordinate and schedule service calls based on technician availability, customer priority, and location
• Communicate with clients to confirm appointments, provide updates, and address any concerns or inquiries
• Provide job material ordering and delivery support
• Work with clients and teammates to provide exceptional customer service
• Accurately track job progress and collect payments utilizing Service Titan

SKILLS AND REQUIREMENTS:

• An expert level knowledge of Service Titan job creation and scheduling
• Proficient in phone and messaging etiquette and effective communication skills
• Previous contact center experience a plus
• Adept at utilizing Microsoft or Google office productivity applications (Excel, Word, Sheets, Docs)
• Strong written and verbal communication skills required
• Attention to detail and great organizational habits are mandatory

House Doctors is a professional handyman and home improvements company specializing in both small and large jobs in the Little Rock area. We are looking for energetic and friendly professionals to be a part of our growing team.

We treat our team with respect, pay competitive wages, offer incentives, and provide opportunities to grow with the company. If this sounds like the kind of position you’ve been looking for, we want to hear from you. Apply today!

Service Coordinator, Dispatcher, CSR, Customer Service Rep, Scheduler, Install Coordinator, Service Titan

Flexible work from home options available.