Call Center Customer Service Representative

Call Center Customer Service Professional
Cary, NC-Hybrid

Duties:

• Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems
• Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed
• Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution.
• Provide information to the customer regarding the current status or resolution

Job Type: Contract

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Experience:

• Call Center Customer Service: 5 years (Preferred)
• Verizon: 1 year (Preferred)

Work Location: In person

Salary : $25 - $30