About ICE Consulting :
We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company.
What we are looking for :
The ideal candidate for the Systems Technical Team Manager position is seasoned professional with a strong proven technical background, extensive experience managing and leading a team, and experience working for a professional services organization that provides managed services to a diverse group of clients within varying technical environments. Experience heading a division within an organization that is made up of Systems Engineers and Administrators as well as other technical support staff is strongly preferred.
About this position :
This position will be based out of our corporate headquarters in Milpitas, CA, and its primary responsibilities fall into three categories :
- Systems Team Management
- Administrative Compliance
- Hands-on Technical Responsibilities
You will work directly with members of ICE Consulting’s leadership team, other management and supervisory team members, our clients to determine each client’s needs, establish deliverables and timelines for your team, and ensure your timely and accurate completion of such deliverables.
You should have a level of technical knowledge and experience that enables you to oversee our company’s hardware, software, and computer networks while also monitoring network infrastructure and resolving system issues as they arise.
Major keys to success in this position will be leadership ability, technical knowledge, time management skills, organization, and the ability to work on multiple projects at once.
Additional responsibilities :
Major technical knowledge fields :
System Infrastructure ArchitectureAWS InfrastructureSystems securityVirtualizationWindows servers & servicesLinux servers & servicesActive DirectoryEmail systemsIdentity Management SystemsOkta SSO & MFAStorageBackupsDisaster RecoveryMobile Device Management (MDM)Major management responsibilities :
Performance AssessmentCompliance AuditsEmployee RelationsTraining / CoachingResponsible for providing services to clients within SLATracking of Billable HoursManaging systems team in USA and Asia officeMaintain and optimize local company networks and servers.Oversee data backup and system security operations (e.g. – user authorization, firewalls, etc.)Manage installations, upgrades, and configurations of hardware and softwareManage and assign team scheduleAssess system performance and recommend improvementsResolve issues escalated by your technical team membersEnsure data is handled, transferred, and / or processed according to legal and company guidelinesProvide support and guidance to stakeholders via help deskControl costs and budgets related to IT systemsManage contracts with vendors (e.g. – development platforms, telecommunication companies, password managers, etc.) and software licensesManage information technology and computer systemsPlan, organize, control, and evaluate IT and electronic data operationsManage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performanceDesign, develop, implement, and coordinate systems, policies, and proceduresEnsure security of data, network access, and backup systemsIdentify problematic areas and implement strategic solutions in a timely mannerConduct regular audits of Systems Team practices to ensure efficiencyRequirements
Minimum of three years managing a teamExperience with systems design, installation, configuration, and analysisThorough knowledge of networks and cloud computingExtensive experience and knowledge of Active Directory, DHCP, DNS servicesExtensive experience and knowledge of installing, configuring, and maintaining VMWare infrastructureExtensive experience and knowledge of configuration and maintenance of enterprise storage such as NetApp or alikeExtensive experience and knowledge of installing, configuring, and maintaining Veeam backup softwareIn-depth knowledge and experience of installing and managing Linux systems and network.A full understanding of Microsoft 365 and G Suite administration and experience supporting complex environments.In-depth knowledge related to the Office 365 applications and features including Azure DirectoryExperience with SSO / MFA integration between Office 365, G Suite, Box, and other major cloud service providersExperience with MDM solution such as Workspace One is a plusWindows Power-shell experience related to Microsoft Azure, Office 365, and Exchange ServerExperience implementing and supporting Office 365 in medium-sized environmentsStrong knowledge related to email security and security practices in generalExperience of supporting systems on AWS and AWS backupOutstanding communication skillsProblem-solving aptitudeStrong attention to detailBS / BA in Computer Science, IT, or relevant fieldExpertise in data center management and data governanceHands-on experience with computer networks, network administration, and network installationExcellent knowledge of technical management, information analysis, and computer hardware / software systemsBenefits
401(k) with company matchPaid holidaysHealth Care Plan (Medical, Dental, & Vision)Retirement Plan (401k, IRA)Paid Vacation TimeTraining & DevelopmentWork-From-Home OptionWellness Resources
