What are the responsibilities and job description for the Customer Service Consultant position at ICONMA?
Our Client, a Retail pharmacy company, is looking for a Customer Service Consultant for Remote location.
Responsibilities:
Responsibilities:
- As a Customer Service consultant, you will work directly with our patients/members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call.
- In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation.
- This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs.
- Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
- We have a new and exciting opportunity working on for Client Everyone values good health. Our new Weight Management program provides a solution for members who are focusing on improving their health by tailoring a program around lifestyle and behavior change support.
- As a Customer Service consultant, you will work directly with our patients/members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call. In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
- This position often represents the first impression that the potential new member has of our organization and is critical to sustaining a high level of engagement.
- Performance is monitored and measured in accordance to established production goals
- A personal High Speed Broadband internet connection required (100/25 mbps).
- Proof will be required prior to any confirmation of an offer and start date.
- To support telephony software, it must be Broadband and meet the minimum required mbps.
- You must be able to work with a direct connection using an ethernet cord.
- Wi-Fi is not permitted. Internet is non-reimbursable by the company unless state law mandates it.
- 1 yrs. experience in a customer service call center environment where you supported inbound and outbound queues.
- Experience promoting programs or telephonic sales is preferred but not required. Averaged 85-100 contacts per day.
- Keyboarding skills and able to type 45 WPM with 95% accuracy. You can provide an online test
- Microsoft 360 (Outlook, Teams, One Drive)
- Experience in the healthcare industry
- Specialty pharmacy background
- Experience in an inside sales role
- Worked in a setting where there were contractual customer expectations, performance guarantees
- Excellent communication skills both verbal and written
- Experience supporting complex and nuanced work.
- Ability to discern key points to assist with problem resolution
- Demonstrate ability to handle multiple assignments competently, accurately, and efficiently.
- Ability to follow direction, multi-task and adapt to change
- Foundational knowledge of computers (e.g., navigation, working in multiple windows, basic functions such as copy/paste, basic trouble-shooting skills)
- Ability to learn in an on-line/telework environment
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
