What are the responsibilities and job description for the Administrative Coordinator position at ICS (Interior Climate Solutions)?
Work Experience 1-3 years.
Skills & Requirements
- Outstanding customer service skills, including a pleasant phone demeanor
- Outstanding verbal and written communication skills
- Knowledge of (or willingness to learn) HVAC/R terminology and software
- Proficient with computers, phones, and other office equipment
- Ability to work independently as well as part of a team
- Ability to multi-task and juggle multiple priorities
- Demonstrate an attention to detail
- Strong organizational skills
- Ability to maintain a positive attitude while under pressure.
- Extremely high level of urgency to resolve problems
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- High level of computer skills, proficient in Excel
- Ability to focus on desired results Ability to adapt to very fast-paced environment and deadlines.
- Strong attention to detail
- Excellent interpersonal and communication skills, both written and oral Operational Responsibility
- Dispatch work orders one call at a time
- Communicate and verify all special requirements for each call/job
- NTE, IVR, paperwork instructions, close out information, etc.
Summary
As an HVAC Dispatcher/Coordinator, you will be essential in managing logistics and ensuring efficient dispatching of HVAC/R services. Reporting to the Service Manager, your role involves utilizing strong communication and organizational skills to coordinate service calls and manage customer inquiries effectively. Your proficiency in phone etiquette and computer skills, including Microsoft Excel, will aid in data entry and tracking service requests. With a focus on customer service, you will help maintain high standards of operational excellence while supporting the overall success of the HVAC team.
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
Salary : $38,000
