What are the responsibilities and job description for the Wholesale Operations Specialist position at iFixit?
Responsibilities:
- Continuously manage, create and update internal workflows around our wholesale business.
- Lead and work cross-functionally with other departments to complete new wholesale customer onboarding setups.
- Manage and maintain key customer product data sheets, ensuring accuracy and compliance with customer specifications.
- Assist the US Wholesale sales team on key projects, providing operational support and ensuring timely completion of tasks.
- Develop and oversee wholesale order entry and returns processes.
- Operations point of contact for key customers, providing updates, addressing concerns, and ensuring timely order fulfillment.
- Identify unique customer needs and implement these into related processes within our internal systems.
- Collaborate with the Accounts Receivable team to resolve customer issues and deductions, analyze chargeback trends and implement process improvements.
- Liaison between various departments such as sales, support, operations, and inventory management to gather information and updates for wholesale customers.
- Coordinate and ensure on-time delivery of POP displays by collaborating with various departments.
- Maintain wholesale customer listings, catalogs, and portals to ensure full compliance.
- Coordinate product samples for the Wholesale sales team and customers.
Preferred Experience and Skills:
- Previous support and/or operations experience in a wholesale or B2B environment.
- Familiarity with retail customer Vendor Portals like Supplier Hub and Retail Link.
- Previous experience with ERP systems.
- Experience with EDI.
- Advanced spreadsheet skills.
- Direct experience working with big-box retailers like Walmart.
- Experience with new customer setups, product data sheets, and Vendor Guides.
- Strong project management skills.
- Systematic thinker with a passion for process improvement.
- Ability to work independently and as a team member.
- Strong communication, interpersonal and organizational skills.
Background on iFixit: We are the leading internet destination for repair, and the champions of the Right to Repair political movement. Our work is reshaping the electronics industry, and manufacturers are rapidly shifting to build repair supply chains. We’re going to provide the logistics and technology they need to do so.
iFixit is an ambitious organization: We are an e-commerce company, a how-to instruction publisher, a tool maker, and a public advocate.
We provide repair supply chain support to Microsoft, Google, Motorola, Samsung, Logitech, and more. We provide technician training for Home Depot’s power tool rental fleet. iFixit is the largest online resource for hospital equipment repair information. And more!
Our ambition is nothing short of making repair the default behavior for society. We are a catalyst shifting the world to a circular economy, and we need your help to do it.
iFixit’s Expansion to Chattanooga: Our roots are in the California technology startup world, but our passion is tinkering. We are thrilled to be joining the making and manufacturing culture of Tennessee.
We are excited to have moved into our eastern distribution hub and headquarters! We've built a 50,000 square foot flagship location blocks from downtown in the historic Onion Bottom neighborhood on 12th street.
Read more about our plans.
iFixit is an awesome place to work. Here are some of our perks:
- A career where you will be actively working to make the world better.
- A repairable laptop, and any software you need.
- Full benefits package. Employer-paid health insurance through Anthem Blue Cross including medical, dental, vision, and life insurance. Plus a stipend toward coverage for your dependent(s).
- 401k plan with 4% employer match.
- Flexible vacation time paid holidays.
- Dependent Care FSA.
- Generous stipends towards repair & wellness.
- $400 towards a bike or alternative method of transportation.
- A sweet pair of headphones to get your head in the game.
- Team member discounts on parts and tools.
- Charitable contribution matching! We'll 100% match your tax deductible contribution.
Diversity Statement: When you go to a website like iFixit and scroll through the guides, it's easy to forget that there are tons of real people keeping all those bits and bytes running smoothly. But there are literally dozens of us! We're a diverse team, split between two continents—but we're united by a love of tinkering and repair.
iFixit is proud to be an equal opportunity employer. Because we are trying to everyone to fix every thing, we need a team as diverse as our online community. We believe that it takes people of all backgrounds to help us fix the world. Therefore, iFixit does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as protected veteran, status as an individual with a disability, or any of the other important characteristics that make us unique and valuable. iFixit participates in E-Verify.
iFixit is committed to creating a diverse team—not only in who we hire—but through creating a supportive environment for all of our team members based on mutual respect and inclusivity.