Outreach Coordinator

Title: Weatherization Outreach Coordinator

Classification: Non-Exempt

Reports to: Director of Weatherization

Job Summary: Weatherization Outreach Coordinator plans, directs and coordinates activities designed to support the Agency's Weatherization Program by developing and maintaining community partnerships and close collaborative working relationships with homeowners, tenants, landlords, neighborhood/community organizations and other social service agencies in developing eligible households for weatherization related services.

Job Duties:

• Creating strategy for outreach and engagement in Franklin County and Columbus, Ohio
• Develops and executes customer outreach activities with homeowners, tenants, landlords, neighborhood/community based and social services agencies in the effort of developing eligible households for weatherization services
• Identifies eligible households for enrollment into IMPACT services and programs
• Establishes and maintains relationships with Community Partners
• Makes presentations and performs consumer education about weatherization programs/services to community groups, churches, civic associations and social services organization staff and their participants
• Ensures client satisfaction by resolving and responding to issues and requests
• Collect data and information, ensuring accuracy
• Utilize multiple databases and tracking tools for compliance with Agency and funding source requirements
• Verifies, checks and reconciles submitted intake reports, daily work activity reports, eligibility requirements, assessment/inspection field work reports, work orders, for accuracy and entry into OCEAN database
• Analyzes outreach activities and prepares related trend analyses, reports, and recommendations

Working Conditions and Physical Requirements:

Standard office environment. Requires ability to operate telephone and personal computer for extended periods of time. Occasional evenings, weekends and travel.

Competencies and Knowledge, Skills and Abilities:

• Integrity and Trust
• Action Oriented
• Drive for Results
• Interpersonal Savvy
• Decision Quality
• Problem Solving
• Process Management
• Customer Services
• Innovation
• Verbal, Written Communication Skills
• Technical Skills (e.g. PC applications)
• Job-Specific Functional Knowledge and Skills:

        Customer Service Experience

Minimum Education and Qualifications:

High School Diploma or G.E.D.

• 2-4 years' experience in a customer service-related position
• 2-4 years' experience in community engagement
• Two years of administrative and/or project management experience with responsibility for process management and reporting
• Valid Ohio Driver's License and/or reliable transportation and ability to comply with Agency's insurance standards and policy

Preferred Qualifications:

Associate Degree and experience working in a community service/social service agency

Equal Opportunity Statement:

IMPACT Community Action recognizes that a diverse workforce enhances the organization in many ways. We are committed to providing equal employment opportunities that foster diversity and meaningful experiences.