What are the responsibilities and job description for the Collections Specialist position at In Touch Pharmaceuticals?
Collections Specialist
Position Summary
The Collections Specialist is responsible for ensuring that all client profiles and customer profiles are accurately and efficiently entered through the appropriate software system as delegated by the Lead Billing Specialist or the Billing Services Manager. The Collections Specialist will work in all functions of the billing services department based on the needs of workflow for that day as delegated by the Lead Billing Specialist or Billing Services Manager. The Collections Specialist will utilize computer hardware and software associated with In Touch Pharmaceuticals property, and any other tools needed to successfully complete their assigned tasks.
Job Responsibilities and Requirements
The primary purpose of the collection specialist is the contribution to a team effort to complete collection functions on all client and customer profiles ensuring accuracy and efficiency to meet a predetermined deadline for processing. Routinely applies critical thinking skills and effectively initiates resolution to problems identified by the customer. The collection specialist may be required to sit for long periods of time, frequent movements of fingers and hands, and ability to maintain professionalism while handling outgoing and incoming calls from customers.
Essential Functions
The essential functions of the collection specialist position include: running frequent reports based on aging reports to acquire payment from past due balances, following up with client and customer via calling system to acquire payment, establishing effective interdepartmental communication based on client and customer conversation, ensuring timely delivery of formal notification of past due balances to client, customer, and third-party partners.
Customer Service
o Routinely applies telephone etiquette with peers and customers. Greeting, tone of communication and problem-solving concerns are professional.
- Use of Company Resources Appropriately
o Pharmacy electronic software systems and tools
- Compliance with Company policy and procedures
o Attendance at Department meetings
o Compliance with company handbook regulations (i.e. dress code, recording your time, conduct of behavior, etc.)
o Wears ID badge and enters time clock information as required.
o Personnel Payroll System
- Compliance with Company Communication Practices
o Company electronic communication system(s)
