IT Support Engineer

Compensation: $50,000-$70,000/year

Location: Midland, TX

Position: IT Support Engineer

Inceed has partnered with a great company to help find a skilled IT Support Engineer to join their team!

The IT Support Engineer will be responsible for providing technical support, troubleshooting, and ensuring seamless operations of desktop systems, laptops, and mobile devices. You will be the first point of contact for IT-related issues, offering both remote and on-site support, and will play a key role in maintaining and configuring hardware and software across the organization.

Responsibilities:

• Tier 1 & Tier 2 Support:
• Provide front-line technical support to end-users for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve a wide range of technical issues related to desktop systems, operating systems, and peripherals.
• Offer support for both standard office applications and specialized business software.
• Escalate complex or unresolved issues to higher-level IT teams when necessary.
• Help Desk Support:
• Act as the first point of contact for employees seeking assistance with IT problems via phone, email, or ticketing systems.
• Log, prioritize, and manage incoming support requests, ensuring timely resolutions.
• Communicate effectively with end-users, providing clear instructions and feedback during the troubleshooting process.
• Track and document solutions for future reference to create a knowledge base for recurring issues.
• Mobile Device Management (MDM):
• Provide support for mobile devices (smartphones, tablets, laptops), including setup, configuration, and troubleshooting.
• Configure and manage mobile device profiles, policies, and applications using MDM solutions.
• Assist in the deployment, management, and security of mobile devices within the organization.
• Troubleshoot mobile device connectivity and application issues across various platforms (iOS, Android).
• Hardware and Software Installation & Configuration:
• Install, configure, and maintain desktop hardware and software for end-users, ensuring systems are running efficiently and securely.
• Perform regular updates and patch management to ensure operating systems and software are current.
• Assist in the deployment of new hardware and software, ensuring minimal disruption to users.
• User Training & Documentation:
• Provide user training and guidance on standard software applications and IT tools.
• Create and maintain user-friendly documentation for common issues, processes, and solutions.
• Collaboration & Continuous Improvement:
• Work closely with other IT team members to identify areas for improvement in system performance, reliability, and user experience.
• Participate in ongoing training to stay up to date with the latest IT trends, tools, and technologies.
  

Required Qualifications & Experience:

• Proven experience in Tier 1 and Tier 2 technical support.
• Strong experience in help desk environments, with the ability to handle multiple requests and prioritize effectively.
• Exposure to Mobile Device Management (MDM) solutions (e.g., Intune, AirWatch, Jamf, MobileIron).
• Hands-on experience with desktop operating systems (Windows, macOS) and mobile platforms (iOS, Android).
• Familiarity with troubleshooting hardware issues, such as printers, laptops, and desktops.
• Strong knowledge of Microsoft Office 365 suite and common software tools.
• Experience with remote desktop tools and ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently, as well as part of a team.
  
  

Nice to Have Skills & Experience:

• Bilingual
• IT Certifications such as CompTIA A
  
  

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit
  
  

If you are interested in learning more about the IT Support Engineer opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple” We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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