What are the responsibilities and job description for the Customer Services Inbound 1 Bilingual position at Inficare?
Customer Services Inbound 1 Bilingual (750183)
Customer Services Inbound 1 Bilingual
Work Hours : 8 : 30 am to 4 : 30 pm
Lunch Duration : 1 Hour Unpaid
Report Location : 12-D Quaker Bridge Plaza Rd Mercerville, NJ 08619
Pay rate : 22 / hr
Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs. Provide accurate information in response to caller questions. Completes online application for callers over the phone. Research individual callers' records to confirm status. Provide detailed instructions of documentation needed. Mail, email or fax requested standard office documents to callers. Enter information into a call-tracking system to be referred to specific units for reply. In addition, they have assisted in the training and responding to questions from new employees.
- Provides information to customers regarding department / agency programs
and services and the requirements of licensure, certification, and other
authorizations
clarifies forms, provides instruction and direction in the completion of
applications, and resolves issues and problems
purpose of visit
applications
sufficiently to perform the duties of this position.
