What are the responsibilities and job description for the Customer Services Inbound 1 Bilingual position at Datawize Technologies?
Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs. Provide accurate information in response to caller questions. Completes online application for callers over the phone. Research individual callers’ records to confirm status. Provide detailed instructions of documentation needed. Mail, email or fax requested standard office documents to callers. Enter information into a call-tracking system to be referred to specific units for reply. In addition, they have assisted in the training and responding to questions from new employees. · Provides information to customers regarding department/agency programsand services and the requirements of licensure, certification, and otherauthorizations · Answers questions, explains rules, regulations, policies and procedures,clarifies forms, provides instruction and direction in the completion ofapplications, and resolves issues and problems · Requests information from customers to determine their needs, orpurpose of visit · Verifies the completeness and accuracy of information on forms and applications · Conducts information searches in electronic or manual file systems· Ability to read, writes, speak, understand, or communicate in Englishsufficiently to perform the duties of this position.
Job Type: Contract
Pay: $20.89 - $22.00 per hour
Expected hours: 35 per week
Shift:
- Day shift
- Morning shift
Ability to Commute:
- Mercerville, NJ 08619 (Preferred)
Ability to Relocate:
- Mercerville, NJ 08619: Relocate before starting work (Preferred)
Work Location: In person
Salary : $21 - $22
