Call Center Representative - Base Pay + Commission

At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the “Top Workplaces Award” and “Coolest Places to Work”, we encourage you to join Infinity’s exceptional workforce and become part of our award-winning culture.

We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities. 

Why Work for Infinity? 

• We offer a blend of competitive hourly base pay commission 
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays 
• Retirement 401(k) match after 6-months of employment. 100% vested immediately 
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees 
• Professional development and career pathing opportunities available – we promote from within 
• Our award-winning training program starts day 1 and will be there to support you as you grow 
• We have a strong 10X culture that we certify all team members on 

Role Overview

Infinity has partnered with a leading home warranty provider and is seeking highly motivated and driven individuals to join this growing program. Candidates who have a background in B2C sales and are driven by providing excellent customer experience can step into this role and make an immediate impact.

Responsibilities:

• Outbound calling using a provided lead list 
• Identify coverages, eligible coverages and upsell the customer to additional products.
• Accurately disclose terms and conditions to ensure customer comprehension.
• Effectively execute required call strategy, with active listening and excellent customer service skills, to maximize conversion opportunities.
• Utilize strong communication skills, including clear enunciation.
• Willingness to accept constructive feedback and make necessary improvement.
• Meet and exceed all program KPIs.
• Reliable attendance.
• Perform other related duties as assigned.

Ideal Candidate & Qualifications:

• 1 year of contact center experience preferred
• 2 years or more of sales experience preferred
• Ability to maintain broad knowledge of client products and services
• Comfortability in using multiple technology systems, effectively
• Think quick and rebuttal objections
• Passion for delivering exceptional customer experiences, by executing with energy and excellence
• Ability to project a positive and professional attitude towards all customers

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.

www.infinitydelivers.com

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Supplemental Pay:

• Commission pay

Experience:

• Telecommunication: 1 year (Required)
• Sales: 1 year (Required)

Ability to Commute:

• Bingham Farms, MI 48025 (Required)

Ability to Relocate:

• Bingham Farms, MI 48025: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15