What are the responsibilities and job description for the Customer Service Representative/Call Center Agent - Base Pay + Commission position at Comer & Cross Coatings?
Job Overview
Comer & Cross is growing, and to keep up with demand we are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will be a highly motivated individual who has the ability to multitask, possess strong phone etiquette, and highly adaptable to our expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Setting appointments by following sales routes and schedules.
- Provide accurate information regarding products and services to clients.
- Handle phone calls, and texts with precision and maintain accurate records.
- Conduct heavy outbound calling to follow up on customer inquiries or sales leads.
- Assist in resolving customer complaints by identifying the root cause and providing appropriate solutions.
- Maintain a professional demeanor while communicating with clients in a call center environment.
- Collaborate with team members to enhance client services and improve overall customer experience.
- Document all interactions with clients accurately in the office management system.
Experience
- Previous experience in a customer service role is preferred, particularly in a call center or office setting.
- Strong phone etiquette with the ability to engage customers positively.
- Proven skills in outbound calling and sales techniques are beneficial.
- Excellent communication skills, both verbal and written, are essential for effective client interaction.
Join us as we strive to provide outstanding service and support to our customers!
**Please no phone calls to the office about the position - if interested apply online & we will be in touch**
Job Type: Full-time
Pay: $500.00 - $800.00 per week
Benefits:
- Flexible schedule
- Health insurance
Shift:
- Day shift
- Evening shift
- Split shift
Experience:
- Call Center: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: Hybrid remote in Troy, MI 48083
Salary : $500 - $800
