What are the responsibilities and job description for the Call Center - Customer Service Representative position at Cregger Plumbing?
Overview
Call Center Representative- $17 - $21/hour
Are you looking for a dynamic career opportunity with stability, growth, and a supportive team? At Cregger, we combine the best of both worlds—a close-knit, small-business feel with the resources and stability of a larger company. If you thrive on helping customers, problem-solving, and delivering top-tier service, this is your chance to make an impact while growing your career.
What You'll Do:
As a Customer Service Representative, you’ll play a vital role in providing outstanding service to our Maintenance Agreement Members and potential new customers. Your ability to listen, engage, and provide tailored solutions will reinforce the value of Cregger’s exceptional service. If you're looking for a role with endless opportunities to learn and grow, we’d love to connect.
What You Bring to the Team:
✔ 2 years of customer service experience (call center experience preferred)✔ Experience in ServiceTitan or the home services industry (a plus, but not required)✔ Strong computer skills, including MS Word, email, and CMS applications✔ Active listening skills to understand customer needs and provide solutions✔ Exceptional communication & relationship-building abilities✔ Strong time management & organizational skills to handle multiple tasks✔ Detail-oriented, adaptable, and dependable work ethic✔ Problem-solving mindset with the ability to think on your feet✔ Reliable attendance and ability to work independently and collaboratively
Why You'll Love Working at Cregger:
At Cregger, we invest in your success. We provide ongoing training, professional development, and competitive benefits to ensure you thrive. Join a team that values your skills, celebrates individuality, and supports your personal and professional growth.
Comprehensive Benefits Package, including:
- Medical, Prescription, Dental, and Vision Coverage
- Disability & Term Life Insurance
- 401(k) Match to help secure your financial future
- Paid Time Off (PTO) & Paid Holidays
- Continuous training, development, and career growth opportunities
At Cregger, you’re more than just an employee—you’re part of a team that values and invests in you. Ready to take your career to the next level? Apply today!
Qualifications
Who WE Are:
We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck!
If this sounds like something you would like to join for a long-term career move, apply today!
Responsibilities
What you will do:
- Call customers from prior day for quality check
- Call maintenance customers and schedule visits
- Call on customer list to offer promotions
- Follow up on reviews positive and negative
- General inbound customer service
What you bring:
- Previous customer service experience
- Strong attention to details
- Conscientious, team player
- Honesty integrity, quality craftsmanship and a good attitude
- Clear background check and drug screen
Salary : $17 - $21
