What are the responsibilities and job description for the Call Center Customer Service Agent position at Seronda Network?
Job Ad: Call Center Customer Service Agent Seronda Network (Detroit, MI)
Job Title: Call Center Customer Service Agent
Company: Seronda Network
Location: Detroit, MI
Salary: $34,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:
Seronda Network We are seeking a dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service and support in a fast-paced call center environment. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to handle various customer inquiries with efficiency and professionalism.
Responsibilities:
- Answer incoming customer calls promptly and professionally.
- Provide accurate information and assistance regarding products and services.
- Resolve customer issues and complaints with empathy and efficiency.
- Document customer interactions and maintain detailed records in the system.
- Follow up on customer inquiries to ensure complete satisfaction.
- Collaborate with team members to improve service processes and standards.
- Adhere to company guidelines and policies to protect customer data and privacy.
Skills Required:
- High school diploma or equivalent; further education or certifications is a plus.
- Proven experience in customer service or call center environments preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high-stress situations and remain calm under pressure.
- Proficient in using computers and various software applications.
Benefits:
- Competitive salary range of $34,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off, including holidays and vacation days.
- Opportunities for career growth and professional development.
- Positive and supportive team environment.
If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Customer Service Agent role at Seronda
Salary : $34,000 - $55,000
