What are the responsibilities and job description for the Call Center Customer Service Agent position at Mark Rink?
Description
Location: Detroit, MI
Job Type: Full-time
We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels, including phone, email, and live chat. Your primary responsibility will be to assist customers with their inquiries, resolve their issues, and ensure a positive overall experience with our brand.
Key Responsibilities
Skills, Knowledge and Expertise
Benefits
Location: Detroit, MI
Job Type: Full-time
Department: Customer Service
We are seeking a highly motivated and dedicated Call Center Customer Service Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various communication channels, including phone, email, and live chat. Your primary responsibility will be to assist customers with their inquiries, resolve their issues, and ensure a positive overall experience with our brand.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information regarding products, services, and policies to customers
- Resolve customer complaints and issues with a focus on customer satisfaction
- Document customer interactions and maintain detailed records of inquiries and resolutions
- Follow up on customer inquiries as necessary to ensure resolution
- Collaborate with team members and other departments to address customer needs effectively
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Proven experience in a customer service role, preferably in a call center environment
- Strong verbal and written communication skills, with excellent listening abilities
- Ability to handle difficult or irate customers with professionalism and patience
- Proficient in using computers and various software applications, including CRM tools
- Strong problem-solving skills and an ability to think critically under pressure
Benefits
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
