What are the responsibilities and job description for the Help Desk Analyst position at Info origin Inc?
- The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:
Knowledge, Skills, and Abilities
- Advanced computer skills are required that aligns with the Job Description Required 8 Years
- Ability to multitask and to determine root cause of problems and implement solutions, Required 8 Years
- Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8 Years
- Customer relations skills Required 8 Years
- Good verbal and written communication skills Required 8 Years
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8 Years
- Become familiar with Client's services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned.
Job Type: Contract
Pay: $20.00 - $24.00 per hour
Schedule:
- 8 hour shift
Experience:
- Help desk: 5 years (Preferred)
Work Location: On the road
Salary : $20 - $24
