Description
At All Animal Hospital , we are committed to providing high-quality veterinary care to pets and exceptional customer service to our clients. Our compassionate team of veterinarians, technicians, and support staff works together to create a welcoming and caring environment for both our clients and their furry companions. We are looking for a friendly, professional, and detail-oriented Veterinary Receptionist to join our team in Tupelo, MS, and play a key role in our mission to provide exceptional care.
Schedule : Monday-Friday with rotating Saturdays to support needs of business.
Hours : Monday-Friday : 7 : 30a - 5 : 30p, Saturday's : 8a - 12p, Sunday's : CLOSED
Key Responsibilities
As a Veterinary Receptionist at All Animal Hospital, your main responsibility will be to provide excellent customer service while managing administrative tasks in a fast-paced, pet-focused environment. Your duties will include, but are not limited to :
- Client Interaction & Customer Service :
Greet and check in clients and their pets with a warm and friendly demeanor.
Answer phone calls and assist with client inquiries, appointment scheduling, and general information.Process payments, including insurance claims, and ensure proper record-keeping of financial transactions.Handle client concerns with professionalism, empathy, and patience, ensuring a positive experience for every client.Appointment Scheduling & Client Communication :Manage the scheduling of appointments, ensuring an efficient and timely flow of patients throughout the day.
Remind clients of upcoming appointments and follow up with those who have missed their appointments.Handle client communication via phone, email, and in person to confirm appointments, provide reminders, and answer any questions.Record Keeping & Data Entry :Maintain accurate and up-to-date patient records using our Electronic Medical Records (EMR) system.
File and organize patient charts, ensuring all client information is entered correctly and updated regularly.Assist with client intake forms and patient history updates.Administrative Support :Assist with general office duties, including sorting mail, filing, and maintaining office supplies.
Support the veterinary team with clerical tasks as needed, including faxing, emailing, and document scanning.Ensure the reception area is clean, organized, and stocked with appropriate forms, brochures, and other materials.Handling Client Billing & Payments :Process payments for services, ensuring all charges are correctly entered into the system.
Offer guidance and assistance with client inquiries regarding billing, payment plans, and financial policies.Assist clients with insurance claims and payment processing when necessary.Qualities & Skills We Are Looking For
To thrive as a Veterinary Receptionist , you should possess a combination of excellent customer service skills, strong attention to detail, and an ability to manage multiple tasks efficiently. The ideal candidate will have :
Customer-Focused Attitude : Friendly, professional, and compassionate in all interactions with clients and their pets. Able to remain calm and composed under pressure.Communication Skills : Excellent verbal and written communication skills with the ability to interact effectively with clients, veterinary staff, and other team members.Attention to Detail : Strong organizational skills with the ability to manage multiple tasks while maintaining accuracy.Multitasking Ability : Capable of juggling multiple responsibilities at once in a fast-paced environment.Technology Proficiency : Comfortable using computers and various office software (e.g., Microsoft Office, EMR software, and scheduling programs). Previous experience with veterinary practice management software is a plus.Team-Oriented : A collaborative team player who can support veterinarians, technicians, and other office staff in delivering excellent patient care.Empathy and Compassion : A genuine love for animals and a compassionate approach to clients who may be concerned about their pets.Prior Experience : Previous experience as a Veterinary Receptionist or in a clinical setting is strongly preferred, but we will also consider candidates with hospital clerical experience, especially in a high-volume environment.Education : High school diploma or equivalent is required. Additional certifications (e.g., Certified Veterinary Assistant or office administration) are a plus.Previous Veterinary Knowledge : Familiarity with animal care and medical terminology is highly preferred, but we are willing to train the right candidate with a positive attitude and willingness to learn.Customer Service Background : Proven experience in a customer-facing role, especially in a medical, veterinary, or clinical setting.Physical Requirements : Ability to sit, stand, and move around the reception area for extended periods. Must be comfortable handling pets in a hospital setting.What We Offer
At All Animal Hospital , we are passionate about fostering a positive, supportive, and inclusive work environment. We believe in offering our team a comprehensive benefits package to ensure their personal and professional well-being :
Competitive Pay : We offer a competitive hourly wage based on your experience.Work-Life Balance : Monday-Friday work schedule with occasional Saturday shifts, allowing for a balanced work-life environment.Employee Benefits : Health, dental, and vision insurance options, along with a retirement savings plan.Paid Time Off : Generous paid time off (PTO) for vacation, holidays, and personal days.Professional Development : Opportunities for ongoing training and growth, including veterinary medicine knowledge and customer service.Employee Discount : Discounts on pet care services and products provided by the hospital.Supportive Work Environment : Join a team of dedicated veterinary professionals who value collaboration, respect, and mutual support.Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.
At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!
Equal Opportunity Employer Policy
Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Salary : $13
