Regional Field Service Manager

Description

Who We Are:

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

The Regional Field Service Manager is responsible for overseeing a service team that addresses electrical power systems, industrial drives and controls, on-site motor management, and related electrical/mechanical services at customer sites. This is a Regional leadership position responsible for Field Service activities for the Pacific North West (Seattle, Longview, Spokane, Tacoma, Portland, and more).

Responsibilities and Expectations:

• Conduct preventative maintenance, troubleshooting, repairs, installation, and start-up assistance on typical electrical installations (see below).

• AC and DC adjustable speed drives, AC and DC motors, solid state starters, protection relays, engine driven generators, IR scanning, vibration and balancing (for various mechanical applications), motor removals and installations, wind power generators, large industrial motor inspections, switchgear and controls (all voltages), dry and liquid filled transformers, uninterruptable power supplies, circuit breaks, servo motors and controls.

• Handle a variety of on-site field service tasks, as well as in-shop customer equipment repairs.

• Manage staff scheduling, taking customer calls and booking appointments, as well as taking care of customer requests.

• Visit sites and project quotations.

• Set and achieve annual goals for sales growth.

• Manage all field service activities in Seattle, Longview, and Spokane, WA.

• Ensure staff is properly trained to work safely.

• Invoice jobs on a timely basis, resolving any issues promptly.

• Participate as part of management team.

• Prepare notes and follow-up with customers as required.

Qualifications and Competencies:

• Three years of experience in applicable field.
• Leadership skills.
• Relevant hands-on experience in electrical controls, motor repair, and power systems.
• Excellent mechanical, analytical, communication, and customer skills.
• Willingness to learn and the ability to coach, backed up by a solid educational and/or work experience background.
• Strong computer skills.
• Communicate well, both orally and in writing.
• Ability to make decisions and take action when time or customer pressures are apparent.
• Valid Driver’s License.
• Excellent customer relationship skills.
• Understanding of the use of all testing and troubleshooting equipment.
• Management experience in applicable field.
• Mechanical skills and/or electrical motor aptitude.

Benefits:

• Paid Time Off (PTO)

• 401k Employer Match

• Bonus Incentives

• Tuition Reimbursement Program

• Medical, Dental and Vision plans

• Employee Assistance Program (EAP)

• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation and drug screen

Special Accommodations: If you require assistance or accommodation while seeking employment with IPS, please contact us at careers@ips.us. Please note that this email is to be used for accommodation requests, not general employment inquiries.