Lift Truck Field Service Manager

About the Organization

Serving the Pacific Northwest since 1971

North West Handling Systems, Inc. is a full line material handling equipment distributor with full branch operations in Seattle, Anchorage, Yakima, Spokane, Portland, Olympia, and Albany. Providing the best Material Handling service in the country, NWHS is a recognized leader in the industry.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Req Number

SER-24-00041

Category

Service Technician

Location

North West Handling Systems, Inc. Spokane Branch

Position

Field Service Manager

Description

The Lift Truck Field Service Manager is responsible for the operations and performance of

the Field Service Technicians. This role will provide support in customer relations and

retention, and assist in the recruiting, development, and evaluation of service technicians.

Essential Duties and Responsibilities :

Supervise Field Service Technicians (25% - 35%)

• Direct and supervise the Lead Technicians and the Field Service Technicians
• Train, motivate, and counsel the lead and field service technicians.
• Review service technicians' paperwork and timecards.
• Participate in recruiting and interviewing new technicians.
• Make technician compensation recommendations to management.
• Work with personnel department and service manager on disciplinary actions and

terminations.

Customer Retention and New Service Business (25% - 35%)

locations.

following up on leads for new service business.

Administrative Tasks (20% - 30%)

the department.

modifications.

van accidents.

Supervisory Responsibilities : This position manages employees in the Service

Department. Responsibilities include training employees; planning, assigning, and directing

work; appraising performance, addressing complaints, and resolving problems.

Full Benefits : 401(k), Medical, Dental, Vision, Life Insurance, Flex Plan, and Short Term Disability.

STARTING SALARY : $80,000-100,000 commission

EOE / Minorities / Females / Vet / Disabled

Position Requirements

Qualifications : To perform this job successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of the

knowledge, skill, and / or ability required.

Education / Experience :

High school diploma or general education degree (GED) and a minimum of one year of

supervisory experience; or one to four-year related experience and / or training; or equivalent

combination of education and experience. Minimum of 4years of experience as a Road

Service Technician required.

Certificates and Licenses :

Valid state driver's license and forklift certification.

Language Ability :

Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of the organization.

The incumbent is required to read and respond to documents in hard copy and electronic

form.

Math Ability :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw

and interpret bar graphs.

Reasoning Ability :

Ability to read and understand hydraulic and electrical schematics. Ability to read and

understand service manuals. Ability to solve practical problems and deal with a variety of

concrete variables in situations where only limited standardization exists. Ability to interpret

a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills :

Working knowledge of Microsoft Office (Word, Excel, Outlook). Working knowledge of a

Unix based operating system for order entry / management preferred.

Physical Demands and Work Environment :

The physical demands and work environment described below represent the activities and

surroundings of the positions. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

The work is typically performed in the office as well as outside, warehouse, or customer

locations, with a moderate to loud noise level. Regular travel to customer locations is

Commented.

Physical Demands and Work Environment :

The employee will need to drive their personal vehicle for daily use and will be

compensated for mileage.

To perform the job, the employee is frequently required to talk and hear on the telephone

and in-person with individuals and groups. For an average 8-hour shift, must be able to sit

for a 2-hour period, stand for 5 hour periods, and walk for 1-hour periods. Requires the

ability to bend, stoop, push, pull, reach above shoulder level, and frequently lift / carry up to

50 lbs. Must be able to see, talk, and hear. Must have good binocular vision. Ability to

distinguish colors preferred. Must be able to safely operate lift trucks.

Full-Time / Part-Time

Full-Time

Open Date

12 / 20 / 2024

This position is currently accepting applications.

Salary : $80,000 - $100,000