Chief Operations Officer

Job Description

The Chief Operations Office (COO) is responsible for overseeing all operational aspects of Intercaps mortgage lending operations division. The COO must establish and maintain efficient, compliant, and customer-centric mortgage lending processes. This role requires a strategic leader with a strong understanding of mortgage operations, regulatory requirements, underwriting guidelines and industry best practices. The COO is an in-office position, located in Salt Lake City, Utah

Responsibilities

Develop and implement operational strategies to streamline mortgage lending processes and enhance efficiency

Oversee all aspects of the mortgage lending lifecycle, from application to closing, ensuring compliance with regulatory requirements and company policies

Lead and manage teams responsible for underwriting, processing and closing, fostering a culture of collaboration, innovation, and continuous improvement

Implement risk management protocols to mitigate operational risks and ensure the integrity of our mortgage lending operations

Collaborate with cross-functional teams, including sales, marketing, finance, and technology, to drive operational excellence and support business objectives

Monitor key performance indicators (KPIs) to assess operational performance and identify areas for improvement

Develop and maintain strong relationships with key stakeholders, including borrowers, lenders, wholesale partners, regulators, vendors, and industry partners

Stay abreast of industry trends, regulatory changes, and emerging technologies to inform strategic decision-making and drive innovation within the mortgage lending division

Manage budgets and allocate resources effectively to support operational objectives and achieve financial targets

Qualifications

Bachelors degree in Business Administration, Finance, or a related field; MBA or advanced degree preferred

Minimum of 10 years of experience in mortgage lending operations, with a proven track record of leadership and success

Strong understanding of mortgage lending regulations, compliance requirements, underwriting guidelines and industry best practices

Excellent analytical, problem-solving, and decision-making skills, with the ability to effectively prioritize and manage multiple tasks in a fast-paced environment

Demonstrated leadership abilities, with experience leading and managing teams to achieve operational excellence and drive results

Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders at all levels of the organization

Proficiency in mortgage lending software and technology platforms

Relevant industry certifications preferred