We are looking for a motivated individual to join our team as a Contact Center Manager at Interior Federal. Key Responsibilities. Directs daily operations of the Contact Center, including hiring, training, performance appraisals, and overseeing outsourced call center operations. Develops and manages inbound and outbound strategies, ticketing, and chat systems, ensuring high-quality service. Manages phone system vendor relationships and troublesho...
Join our team as a Lending Assistant at Interior Federal. We are looking for a dedicated individual to assist with our loan processes and ensure excellent member service. Key Responsibilities. Reviews, processes, records, and maintains title records for secured vehicle loans. processes lien release papers when loans are paid off. Responds to member inquiries, resolves problems, and gathers documents via calls, texts, and emails. Collects, disburs...
Major Duties. Serves as the Credit Union Trainer by conducting company training programs for employees. . Writes and updates training procedures and training materials. . Assists with responding to audit requests and backing up the HR Department. . Responds to questions and/or provides information upon request from internal and external members. . Complies with all Credit Union rules and regulations, including BSA/AML. . Education & Experience. 1...
